Communications Manager

Are you adept at strategic communication, skilled at handling crises, and excited about leading in a vibrant, fast-paced setting? If so, we have the perfect opportunity for you. Our global financial services client, based in Pittsburgh, PA, is seeking an exceptional Incident Communications Manager to join their team.

What your role will entail:
Analyzing critical metrics, deriving insightful knowledge, and tweaking strategies for maximum impact.
Orchestrating strategic communication initiatives to manage incidents across all business functions and regions.
Being part of a robust, out-of-hours on-call rotation to guarantee 24x7 incident coverage.
Fostering key relationships while managing procedural documents across business lines and functions.
Producing high-quality, client-centric content including emails, FAQs, and direct-to-client messages.
Guiding crisis communication drills and exercises, and facilitating post-incident reviews for ongoing improvement.

The qualities they’re seeking:
A poised and strategic communicator who can understand and meet the nuanced communication needs of business and clients.
A professional with exceptional time management skills, able to juggle multiple tasks and consistently meet tight deadlines.
An individual with a proven track record of successfully developing and implementing communication strategies in large-scale enterprises.
A creative storyteller and adept writer/editor who can effectively translate complex ideas into engaging narratives.
A proactive team player, comfortable working independently as well as part of a team.
A passionate, high-energy candidate who can effectively manage complex situations and drive improvements within the communication function.
The ideal candidate will hold a bachelor’s degree and have at least 8-10 years of related experience. Essential skills include strong analytical and organizational abilities, and proficiency with internal communication tools such as content publishing systems, email management systems, digital signage, and measurement tools.