Corporate Communications Assistant

An exciting opportunity exists to join Rex Airlines as a Corporate Communications Assistant on a full-time basis based at our head office in Mascot, NSW.

This is a hands-on role where you will get the opportunity work on a wide range of projects.

The ideal candidate will be a highly motivated, creative and organized individual with a passion for communications and an interest for aviation, airlines or tourism.

We work in a fast-paced team so you will need to be a self-starter and a great problem solver who thrives under pressure.

This is an entry-level role with potential for growth within our growing airline.

Position Responsibilities

Maintain a comprehensive understanding of the Rex Group of Companies, including brands, products and services
Propose and draft engaging written and visual content (which may include video, photo or infographic assets), for various platforms including:
Inflight magazine
Customer communications
Social media platforms
Internal communications
Assist in the management of Rex’s social media channels, including working with relevant teams across the organisation to:
Strategise, develop and publish content for multiple channels
Report on performance and key metrics
Effectively respond to customer feedback and complaints received through social media platforms and handle them in in a timely and professional manner by utilising our reservation software and an understanding of airline operations
Event assistance
Website content management
Build and maintain relationships with key partners
Work with internal and external stakeholders to assist on a wide scope of projects including but not limited to communications initiatives, collateral and new products & services
Administrative support for the Corporate Communications Office and other duties as reasonably requested
Interstate and regional travel may be required from time to time

Skills And Experience

Excellent organisational and project management skills with an attention to detail
Strong teamwork and collaboration skills and ability to be a self-starter and work independently
Excellent written communication skills
Good grasp of various communication channels, especially social media
Good phone manner
Ability to grasp product knowledge
Excellent attention to detail and high degree of accuracy
Good time management and organisation skills
Proficient at navigating various Outlook, MS Office applications and adept at learning new computer software

Desirable

Passion for airline or travel related industry
Experience in customer service/handling customer complaints
Experience utilisting social media management tools
Photography and/or videography interest/experience

Are you ready to take the first step in your aviation or communications career? Apply today!