Crisis and Issues Management Communications Manager

We’ll look to you to lead and execute communications strategies to protect the company’s reputation, both proactively and reactively in preparing for and managing reputational issues and crises as they arise. You will be well informed of all enterprise-wide risk matters, lead strategy, and execute upon messaging, i.e., crafting reactive statements for various scenarios, Q&A preparation, and talking points for internal business leaders and for external-facing support staff as appropriate and in full alignment with our crisis protocol. You’ll maintain a corporate Rapid Response Kit and ensure all content is 100% updated and legally validated. You will map out an overarching crisis/issues communications strategy and content to support a regular cadence in many channels that include external communication (media relations), internal communications and events, and digital content (blogs). You’ll lead communications support for the Legal, Compliance and, Enterprise Risk Management functions. For such a highly detailed role, you’ll have 7-10 years of relevant corporate communications experience with a minimum of 2 years focused on crisis communications management, ideally for multi-national corporations. You’ll have obtained a bachelor’s degree in Communications, Public Relations, Risk Management, or Journalism. You will have excellent media relations skills, including judgment around background briefings, on- and off-the record discussions, influencing skills, and demonstrated experience as a trusted and accountable company representative. You’ll have excellent written and verbal communications skills, with the ability to understand and translate complex business terms and strategy into compelling, fact-based narrative. You will have a sense of urgency to manage an issue/crisis at hand and knowledge of social media and how it influences reputation, the press and consumer sentiment. You will have the ability to operate strategically and tactically, delivering end-to-end communications project management.