Content Writer

Our team is looking for Content Writer to drive optimization and improvements across their customer support documentation. In this role, you will shape the Cloud customer success program by gathering insights into the current customer experience and by driving critical improvements.

This is a long term contract role and remote position.

Summary:

The main function of a Content Writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.

Job Responsibilities:

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology

• Maintain records and files of work and revisions

• Confer with client to establish technical specifications and to determine subject material to be developed for publication

Qualifications:

• Bachelor's degree in a technical field such as computer science or english, journalism, communications

• 10+ years experience required

• Experience in in creating documentation for a technical audience

• Excellent writing, editing, and communication skills

• Ability to read some programming code

• Critical thinking and problem-solving skills

Candidate Requirements

· Years of Experience Required – 10yrs

· Degrees or certifications required – Bachelor's degree in a technical field such as computer science or English, journalism, communications.

Case study/white paper/blog writers with enterprise tech experience

Would you like to work for an organization that…

Embraces work-life balance – our employees’ well-being remains a top priority for us
Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
Encourages innovation and experimentation
Emphasizes and rewards collaboration
Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice