Digital Content Writer, Service

Do you love words? Do you love helping people? The Digital Content Writer at Edward Jones in the Service Division is responsible for partnering with content strategists and subject matter experts to write new content and update existing content for our digital self-service platforms. In this role, you would help create content for intranet (Jones Link), in-app support, and chatbot. Content topics include, but are not limited to, account opening, contributions, transfers, rollovers, distributions, and tax. The Digital Content Writer will use firm guidelines and tools to optimize the content for search and self-service. They will work directly with business areas to ensure the business needs are met through the selected template and the content written. They will also be responsible for publishing the content within the content management system