Communications Associate

Support Knowledge Management Specialist Communications needs, which include but are not limited to the following:
Develop creative solutions for communication opportunities that reside in online content repositories to assist specialists in servicing our customers
Online content will include, but is not limited to: News articles, promotional offers, info graphics and job aids
Content created must be searchable, navigable, easy to consume, and clearly understood as it will be used by numerous internal resources, often cutting across departments and business areas
Strict adherence to compliance and audit driven requirements from a regulatory standpoint, as well as adherence to established Knowledge Management publishing guidelines to ensure content accuracy and consistency
Work internally with various departments and key stakeholders to gather information and provide solutions; making recommendations based on impacts and prioritization that leads to improvement of servicing opportunities