Content Editor

Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates and enables the communications for those support tools underpinned by continuous insight.

We are part of Likewize. Likewize is a leading tech Protection and support company dedicated to resolving over 250 million tech problems each year. We are committed to delivering innovative solutions and exceptional service to our clients/customers.

The Content Editor writes articles, specs, step-by-step troubleshooter scripts and other support content that enable non-technical people to resolve technical problems and find the answers to general device queries.

The role requires the editor to have an excellent command of English and the ability to answer complex questions in a simple and easy-to-understand manner. In addition, an excellent understanding of Likewize Support’s editing tools and software is required (full training will be provided). The tools will be used on both agent and customer facing platforms.

Key Responsibilities

Create new content in response to:
New product releases
Voice of customer insight
Client requests and feedback
Operating system updates/releases
Market trends
Ensure that customer’s questions return the right answers within the search tool
Review existing articles, specs and troubleshooter script content on a regular basis
Review and update content in response to insight & feedback
Respecting the value of information by following Likewize's data protection / information security policies and procedures

Strategic requirements

Play a key role in implementing our content strategy by providing the right content delivered appropriately (format).
Utilise and appraise available insight
Adhere to best practice standards in content creation and delivery.

Skills/Experience

Good grasp of spelling and grammar
Clear writing style with good attention to detail
Ability to explain complex processes clearly and without ambiguity
Image and text editing familiarity (e.g. Photoshop, Fireworks, etc)
Basic HTML

Personal attributes

Confident pro-active approach – able to propose & crucially follow through
Technically capable, curious independent thinker- Interest in technology
Adept in problem solving & resolution
Team player with a ‘can-do’ attitude
Ability to work independently and meet deadlines
Diligence, attention to detail and the mindset of taking pride in your work
Must be self-motivated