Senior Technical Writer

At Reltio, you can take part in our mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We contribute to more fulfilling and happier lives for people everywhere by delivering single source of truth for data enabling digital transformation. We leverage a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. We pride ourselves in our transparent, leadership, and meritocratic company culture and have achieved the Fortune 100 best companies to work for.

Reltio’s values:

Customers and Partners are people not companies
Better Together
Simplify and Share
Own it
Bring your all

Leadership Expectations:

Be one Reltio
Be Candid & Caring
Make Data-Driven Decisions
Learn Teach Learn
Role Model All Day, Every Day

Job Description

The successful candidate will be a writer who is:

Curious and loves to learn new technologies
A strong team player and an open communicator
Accountable for planning and delivering their own content
Able to work independently and as part of a team in a distributed, fast-paced environment

Responsibilities

Document data-driven applications that run on top of the core product platform.
Plan, design, and build effective documentation to support customers throughout the customer lifecycle.
Work closely with engineering and product management to understand product capabilities and document function, usage, and limitations.
Work closely with a diverse and distributed documentation team to learn and follow editorial style standards and review processes.
Produce high-quality, easily consumable, customer-focused online content, including user documentation and videos targeted at business users and implementers of the product.
Create end-user and API documentation (release notes, help files, frequently asked questions, quick reference guides, API references, etc.).
Drive significant content goals using qualitative and quantitative data to measure outcomes.
Provide estimates for resource and project planning purposes for documentation tasks.
Request and implement internal and external feedback on documents.