Senior Community Manager

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About the position

Every day at Mindspace is exciting, filled with new surprises, many faces and loads of adventures. You lead by example and inspire your team to be proactive in looking after all member needs, encouraging collaboration amongst the community and being the life of the party. You along with your team must nurture the Mindspace community and help it grow.

What you will be responsible for, mainly:

100% client facing and need to create an all-round amazing customer-journey experience for every single Mindspace member
Train and grow the community management team, ongoing
Maintain ongoing communication and ensure the smooth-running operations and maintenance of your location, collaborating with the operations manager
Drive sales via strategy and goal setting, and seeing their execution
Improve procedures using existing metrics and KPI’s
The loyal point of contact for community members, solving all member-related issues.
The life of the party: establishing a strong local community via event planning and individual networking efforts
Create an inclusive environment that fosters collaboration and creativity - both internally and externally

Do you have the following experience?

Four-year college degree MBA/MA (an advantage)
Experience in Sales (an advantage)
Experience in Real-Estate (an advantage)
Experience in team management (a must)
Great verbal and written communication skills