Technical Writing Systems Specialist

Key Responsibilities:

Perform system administrator tasks for the IXIASOFT Component Content Management System (CCMS) publishing platform.

Troubleshoot CCMS issues, including user errors and ensure that tools are functioning properly for writers' use; work with vendors to correct bugs.

Collaborate with writers and systems staff on evolving Dynamic Release Management (DRM) usage in the CCMS.

Work diplomatically and effectively with subject matter experts and other team members in resolving issues.

Meet with the writing team to solicit feedback on repository usability, problems, design, content reusability, and communicate regularly with writers about changes or process updates or reminders on tools.

Evaluate evolving tooling needs of the team and recommend potential solutions, including new software, additional team training, and development of custom applications, including features for design of the CCMS.

Create, test, and deploy deployment packages for new versions of the CCMS.

Advise, maintain, and schedule software and application updates to support the performance of the CCMS.

Periodically back up document bases and apply that content to the test server.

Make updates to system configuration files for the CCMS.

Perform updates to the Schematron schema used in conjunction with the CCMS.

Manage user and group maintenance, adding, removing, and activating users for test and production document bases.

Create and maintain appropriate training materials for architecture and structure and participate in conducting training as needed. Preferred Experience • Experience with structured authoring techniques in DITA and XML.

Experience in content management systems and/or help tools; specifically, IXIASOFT CCMS.

Experience with structured authoring/DITA adoption and implementation.

Experience defining and implementing strategic solutions.

Experience managing one’s own workload utilizing collaborative platforms (e.g. Confluence, Jira).

Five or more years' experience using DITA or DITA CCMS required; knowledge and experience using IXIASOFT CCMS (including DRM) preferred.

Thorough knowledge of DITA and the DITA Open Toolkit, including how to build new and maintain/update existing output plug-ins.

Extensive experience with structured authoring tools (such as Oxygen or other XML authoring tool) and DITA for the development and maintenance of all necessary templates, and EDDs.

Thorough understanding of markup languages (HTML, CSS, SGML, XML, XSLT, XSL-FO).

Experience in communicating technical information to writers, including training in tools, and educating/mentoring regarding best practices.

Experience in collaborative team environments.

Excellent organizational, decision-making, and time management skills.

Ability to prioritize and manage multiple issues and projects.

Excellent verbal and written communication skills.

Understanding of scripting in Python or other scripting language, to streamline documentation processes, is preferred. Academic Credentials • BA in technical communication, English, information design, or related field – OR – other related combination of experience and education.

Job Type: Contract

Salary: $40.33 - $50.57 per hour

Schedule:

10 hour shift
8 hour shift
Monday to Friday