Provide hands-on management of external communications programs in support of TIAA Bank and TIAA’s other business-to-consumer channels. Direct public and media relations activities to advance TIAA and TIAA Bank’s long-term business strategy and goals. Manage the work of the bank’s outside public relations agency. Provide external communications support for senior bank leaders. Partner with TIAA communications and marketing colleagues to support other TIAA business lines and initiatives, including Financial Wellness and the firm’s consumer businesses.