The ideal candidate is a corporate communications professional who knows how to write and lead, and is savvy with digital communications tools. In addition, she/he has hands-on experience developing and executing integrated communications campaigns within a complex business model. Leading initiatives that build loyalty and a positive customer experience are what drives this position. The Customer Communications Director will be responsible for developing strong relationships with managers across the business, and then building communications programs that help expand and nurture existing customer relationships. As a strong customer advocate, this person will also play a critical role in helping the company build upon its global/ U.S. Bank customer-driven culture.