Writer, Race & Sports

At Resorts World Las Vegas, our culture is “YOU”. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.

Summary Statement:

Responsible for providing excellent service to customers who place a bet at the Race & Sports Book area. Processes all cash transactions quickly and accurately.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties:

Greet customers, input betting information into the computer, print tickets, accept money and give tickets and change to customers.
Accurately maintain bank.
Verify winning tickets.
Handle and solve any concerns and questions by customers.
Explain wagering information when needed.
Maintain and update betting boards for customers to view.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Other duties as assigned.

Competencies:

Experience processing cash transactions of substantial amounts.
Ability to effectively communicate in English.
Excellent customer service skills.
Excellent organizations skills and attention to detail.
Polished appearance and demeanor.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Ability to work varied shifts, including nights, weekends and holidays.

Preferred

Previous experience working in a large, luxury resort setting.
Working knowledge of betting systems used in a similar resort setting.

Minimum Education And Experience:

Must be 21 years of age
At least one-year previous customer service experience in gaming or related field.

Preferred:

At least one-year previous customer service experience in gaming or related field.

Certificates, Licenses, Regulations:

Proof of eligibility to work in the United States.
Gaming License.