ABF Retail Banking Awards 2025 | Charlton Media Group | 18 April 2025 | Sands Expo & Convention Centre, 10 Bayfront Ave, Singapore 018956

The most prestigious celebration of Asia's banking leaders! Find out more and get involved! Click button below to send an inquiry

In its 20th year, the esteemed Asian Banking Finance & Retail Banking Awards is making a return as the foremost awards program for the banking and finance industry in Asia. This prestigious event aims to acknowledge and honor outstanding entities that are reshaping the retail banking landscape. Serving as a distinguished platform, the awards program enables retail banks to highlight their innovative solutions, retail products, digital banking breakthroughs, and exceptional customer experiences that have redefined industry standards.

The sector is experiencing continuous evolution and innovation, driven by new technologies, and heightened competition. Now, more than ever, it's important to recognise and celebrate the retail banking sector's outstanding performance, innovation, and leadership!

Open to all retail banks operating in Asia, this awards program features categories covering retail products, digital banking initiatives, customer experience enhancements, and more. Don't miss the chance to claim a prestigious award for your achievements in retail banking.

Awards Categories

Bank Awards Categories:
• Domestic Retail Bank of the Year
• International Retail Bank of the Year
• Mid-sized Retail Bank of the Year
• Private Bank of the Year
• Private Wealth Bank of the Year
• Virtual Bank of the Year
• New Virtual Bank of the Year
• Rural/Cooperative Bank of the Year
• SME Bank of the Year
• Finance Company of the Year
• Remittance Company of the Year

Digital & Innovation Initiatives Categories:
• AI & Machine Learning Initiative of the Year
• Analytics Initiative of the Year
• Automobile Lending Initiative of the Year
• Banking for Women Initiative of the Year
• Branch Innovation of the Year (Regional award with Gold, Silver, and Bronze winners)
• Call Centre Initiative of the Year
• Consumer Finance Product of the Year
• Core Banking System Initiative of the Year
• Credit Card Initiative of the Year
• Customer Experience Initiative of the Year
• Data Governance Initiative of the Year
• Debit Card Initiative of the Year
• Digital Business Banking Initiative - For business client-facing initiatives/external focus
• Digital Business Financing Initiative of the Year
• Digital Consumer Banking Initiative - For consumer client-facing initiatives/external focus
• Digital Transformation of the Year - For internal focus/initiatives within the bank
• Digital Wallet Initiative of the Year
• Ecosystem Initiative of the Year
• Employer Award of the Year (Regional award with Gold, Silver, and Bronze winners)
• ESG Program of the Year (Regional award with Gold, Silver, and Bronze winners)
• Financial Inclusion Initiative of the Year
• Fraud Initiative of the Year
• Gen Z Product of the Year
• Gold and Precious Metals Bank of the Year
• Health and Wellness Initiative of the Year
• Insurance Product Innovation of the Year
• Internal Environmental Initiative of the Year
• External Environmental Initiative of the Year
• Internal Social Initiative of the Year
• External Social Initiative of the Year
• Internal Governance Initiative of the Year
• External Governance Initiative of the Year
• Investment Product Innovation of the Year
• Islamic Banking Initiative of the Year
• Marketing & Brand Initiative of the Year
• Millennial Product Initiative of the Year
• Mobile Banking & Payment Initiative of the Year
• Mortgage and Home Loan Product of the Year
• New Consumer Lending Product of the Year
• New SME Lending Product of the Year
• Online Securities Platform of the Year
• Open Banking Initiative of the Year
• Priority Banking Initiative of the Year
• Retirement Solutions of the Year
• Risk Initiative of the Year
• Senior Citizen Product Initiative of the Year
• Service Innovation of the Year
• SME Digital Innovation of the Year
• SME Financial Inclusion Initiative of the Year
• SME Community Support of the Year
• SME Payment Solutions of the Year
• Start-up Banking Initiative of the Year
• Strategic Partnership of the Year
• Structured Products Platform of the Year
• Sustainability Initiative of the Year
• Swift Initiative of the Year
• Wealth Management Platform of the Year
• Website of the Year

2024 Winners

Domestic Retail Bank of the Year - Cambodia
• ABA Bank

Ecosystem Initiative of the Year - India
• Aditya Birla Capital Digital

Private Wealth Bank of the Year - Oman
• ahlibank

Digital Business Banking Initiative of the Year - Hong Kong
• Airstar Bank

Digital Business Banking Initiative of the Year - Malaysia
• Alliance Bank Malaysia Berhad

Open Banking Initiative of the Year - Malaysia
• AmBank (M) Berhad

Fraud Initiative of the Year - Malaysia
• AmBank Group

Priority Banking Initiative of the Year - Malaysia
• AmBank Group

SME Digital Innovation of the Year - Malaysia
• AmBank Group

Consumer Finance Product of the Year - Hong Kong
• Ant Bank (Hong Kong) Limited

New Virtual Bank of the Year - Hong Kong
• Ant Bank (Hong Kong) Limited

Domestic Retail Bank of the Year - Armenia
• Ardshinbank CJSC

Private Bank of the Year - Armenia
• Ardshinbank CJSC

SME Financial Inclusion Initiative of the Year - Philippines
• Asialink Finance Corporation

Digital Wallet Initiative of the Year - India
• Axis Bank

Domestic Retail Bank of the Year - Brunei
• Baiduri Bank

SME Bank of the Year - Vietnam
• Bank for Investment and Development of Vietnam

Gen Z Product of the Year - Thailand
• Bank of Ayudhya (Kept by krungsri)

Marketing & Brand Initiative of the Year - Thailand
• Bank of Ayudhya (Krungsri)

SME Digital Innovation of the Year - Thailand
• Bank of Ayudhya (Krungsri)

SME Financial Inclusion Initiative of the Year - Thailand
• Bank of Ayudhya (Krungsri)

Credit Card Initiative of the Year - Hong Kong
• Bank of China (Hong Kong)

Digital Consumer Banking Initiative of the Year - Hong Kong
• Bank of East Asia

Mobile Banking & Payment Initiative of the Year - Hong Kong
• Bank of East Asia

Customer Experience Initiative of the Year - Philippines
• Bank of the Philippine Islands

Digital Consumer Banking Initiative of the Year - Philippines
• Bank of the Philippine Islands

ESG Program of the Year - Silver
• Bank of the Philippine Islands

Open Banking Initiative of the Year - Philippines
• Bank of the Philippine Islands

AI & Machine Learning Initiative of the Year - Taiwan
• Bank SinoPac

Digital Wallet Initiative of the Year - Taiwan
• Bank SinoPac

Ecosystem Initiative of the Year - Taiwan
• Bank SinoPac

Online Fund Accounts Services of the Year - Indonesia
• Bank Syariah Indonesia

Financial Inclusion Initiative of the Year - Philippines
• BDO Foundation

Private Bank of the Year - Philippines
• BDO Private Bank

Retirement Solutions of the Year - Philippines
• BDO Unibank, Inc.

Ecosystem Initiative of the Year - Malaysia
• BigPay

Financial Inclusion Initiative of the Year - Malaysia
• BigPay

New SME Lending Product of the Year - Philippines
• BPI Direct BanKo

SME Digital Innovation of the Year - Philippines
• BPI Direct BanKo

Online Securities Platform of the Year - Vietnam
• CB Bank

SME Bank of the Year - Myanmar
• Cebuana Lhuillier Bank

Rural/Cooperative Bank of the Year - Philippines
• China Banking Corporation

Domestic Retail Bank of the Year - Philippines
• CIMB Bank Berhad

AI & Machine Learning Initiative of the Year - Malaysia
• CIMB Bank Philippines

Customer Experience Initiative of the Year - Malaysia
• CIMB Bank Philippines

Digital Consumer Banking Initiative of the Year - Malaysia
• CIMB Bank Philippines

SME Financial Inclusion Initiative of the Year - Malaysia
• CIMB Niaga

Service Innovation of the Year - Philippines
• CIMB Niaga

SME Financial Inclusion Initiative of the Year - Indonesia
• CIMB Singapore

Strategic Partnership of the Year - Singapore
• CIMB Thai PCL

Wealth Management Platform of the Year - Thailand
• Commercial Bank of Ceylon PLC

Digital Consumer Banking Initiative of the Year - Sri Lanka
• Commercial Bank of Ceylon PLC

SME Bank of the Year - Sri Lanka
• Commercial Bank of Ceylon PLC

Digital Transformation of the Year - Kuwait
• Commercial Bank of Kuwait

Digital Business Financing Initiative of the Year - Hong Kong
• creFIT

Domestic Retail Bank of the Year - Taiwan
• CTBC Bank

SME Bank of the Year - Taiwan
• CTBC Bank

Customer Experience Initiative of the Year - Hong Kong
• DBS Bank (Hong Kong) Ltd

Digital Consumer Banking Initiative of the Year - Hong Kong
• DBS Bank (Hong Kong) Ltd

Investment Product Innovation of the Year - Vietnam
• DNSE Securities

Online Securities Platform of the Year - Vietnam
• E.SUN Commercial Bank

Customer Experience Initiative of the Year - Taiwan
• East West Banking Corporation

Digital Transformation of the Year - Taiwan
• East West Banking Corporation

Mobile Banking & Payment Initiative of the Year - Philippines
• Emirates NBD

Mobile Banking & Payment Initiative of the Year - UAE
• Emirates NBD

Virtual Bank of the Year - UAE
• Emirates NBD

Customer Experience Initiative of the Year - Vietnam
• F88 Business joint stock company

SME Digital Innovation of the Year - Philippines
• First Circle

Data Governance Initiative of the Year - Hong Kong
• Fubon Bank (Hong Kong)

Digital Transformation of the Year - Hong Kong
• Fubon Bank (Hong Kong)

Analytics Initiative of the Year - Malaysia
• GX Bank Berhad

Customer Experience Initiative of the Year - Singapore
• Habib Bank AG Zurich

Islamic Banking Initiative of the Year - Pakistan
• Habib Bank Limited

Marketing & Brand Initiative of the Year - Pakistan
• Habib Bank Limited

SME Payment Solutions of the Year - Pakistan
• Habib Bank Limited

Analytics Initiative of the Year - Hong Kong
• Hang Seng Bank

Branch Innovation of the Year - Gold
• Hang Seng Bank

Domestic Retail Bank of the Year - Hong Kong
• HSBC

Financial Inclusion Initiative of the Year - Hong Kong
• HSBC

Wealth Management Platform of the Year - Hong Kong
• HSBC

Credit Card Initiative of the Year - Singapore
• HSBC Bank (Singapore) Limited

Digital Transformation of the Year - Singapore
• HSBC Bank (Taiwan) Limited

Wealth Banking Initiative of the Year - Taiwan
• HSBC Bank (Vietnam) Ltd.

Credit Card Initiative of the Year - Vietnam
• HSBC Philippines

Priority Banking Initiative of the Year - Vietnam
• HSBC Philippines

Employer Award of the Year - Bronze
• HSBC Philippines

International Retail Bank of the Year - Philippines
• HSBC Philippines

Marketing & Brand Initiative of the Year - Philippines
• Hugosave (Atlas Consolidated Pte Ltd)

Financial Inclusion Initiative of the Year - Singapore
• IDFC FIRST Bank

Financial Inclusion Initiative of the Year - India
• Industrial Bank of Korea

Domestic Retail Bank of the Year - South Korea
• Joint Stock Commercial Bank for Foreign Trade of Viet Nam (VCB)

Risk Management Initiative of the Year - Vietnam
• Jordan Kuwait Bank

AI & Machine Learning Initiative of the Year - Jordan
• KASIKORNBANK

Analytics Initiative of the Year - Thailand
• KBZ Bank

Financial Inclusion Initiative of the Year - Myanmar
• KBZ Bank

Gen Z Product of the Year - Myanmar
• Krungthai Bank

Strategic Partnership of the Year - Thailand
• MariBank Singapore Private Limited

Ecosystem Initiative of the Year - Singapore
• Mashreq

New Virtual Bank of the Year - Singapore
• Mashreq

Digital Consumer Banking Initiative of the Year - UAE
• Mashreq Private Banking

Private Bank of the Year - UAE
• Mashreq Private Banking

Digital Transformation of the Year - UAE
• Maybank (Cambodia) Plc.

International Retail Bank of the Year - Cambodia
• Maybank (Cambodia) Plc.

Marketing & Brand Initiative of the Year - Cambodia
• Maybank Investment Bank Berhad

Digital Transformation of the Year - Malaysia
• Maybank Securities (Thailand) Public Company Limited

Online Securities Platform of the Year - Thailand
• Maybank Sekuritas Indonesia

Investment Product Innovation of the Year - Indonesia
• MBCambodia

Mid-sized Domestic Retail Bank of the Year - Cambodia
• Moomoo Financial Singapore

Investment Product Innovation of the Year - Singapore
• Mox Bank Limited

Virtual Bank of the Year - Hong Kong
• Mutual Trust Bank PLC

Digital Transformation of the Year - Bangladesh
• Nam A Commercial Joint Stock Bank (NAM A BANK)

Ecosystem Initiative of the Year - Vietnam
• National Development Bank PLC

Open Banking Initiative of the Year - Vietnam
• National Development Bank PLC

Banking for Women Initiative of the Year - Sri Lanka
• Nepal SBI Bank Limited

Digital Business Banking Initiative of the Year - Nepal
• Nepal SBI Bank Limited

SME Bank of the Year - Nepal
• Nepal SBI Bank Limited

Domestic Retail Bank of the Year - Sri Lanka
• Newcastle Permanent

Digital Consumer Banking Initiative of the Year - Australia
• O-BANK

SME Digital Innovation of the Year - Taiwan
• OCBC Bank

ASEAN SME Bank of the Year
• OCBC Securities Pte Ltd