Venue
TBA

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Organizer Incisive Media
Submission deadline 26 Feb 2021 5:00pm UTC (almost 4 years ago)
In your time zone: Feb 26 12pm EST
Date Awarded 27 May 2021 5:00pm UTC (over 3 years ago)
In your time zone: May 27 1pm EDT
Region All
Details

The importance of innovation in financial services, and its vital role in engaging with and empowering customers in the future, has gained increasing momentum since the launch of our Awards for Product & Service Innovation in 2018.

Yet, in many ways, the past year has been a defining moment. With consumers and customers facing unprecedented adversity, marketing and product development teams moved rapidly to meet the requirements of new behaviours and consumer needs; both by launching new features and benefits in existing products, and bringing entirely new solutions to market at record speed.

For many businesses, innovation is no longer just a process or supplement to the core strategy, but a central tenet; a reminder to dig deeper, ask more questions and continuously strive for ongoing transformation across all areas of the business.

As a result, we have rebranded the Awards for Product and Service Innovation as the Awards for Innovation. This reflects the evolving nature of innovation in financial services itself, with the increased scope recognising the importance of organisational innovation, as well as the integral role of marketing and consumer insight in product and service development.

Past winners

2020 Winners

Customer Innovation & User Experience:
• Legal & General Retail Retirement: Annuity Ready

Customer Service:
• TSB: Fraud Refund Guarantee
• Legal & General Home Buying Survey: SmartrSurvey

Data Usage and Analytics:
• Aire: Give Credit Where It’s Due

Financial Inclusion & Diversity:
• Starling Bank: Raising Standard of Banking for Small Businesses

Innovator of the Year:
• Raisin UK

Insurance:
• Yulife: Life Insurance that Inspires Life

Investments:
• Oxford Risk: Behavioural Finance

Marketing & Communications:
• Aegon & Cowry: Personalised Pension Video Summaries

Mobile & Cybertech:
• Starling Bank: Raising Standards of Small Businesses

The One to Watch:
• Canoe Intelligence: The Fintech to Watch for Alternative Investors

Payments:
• Previse: Payments

Product Development:
• Countrywide Surveying Services: Homefact

Security:
• Blackout by Blackout Technologies

Transforming the Workplace:
• Canoe Intelligence: Bringing Innovation to the Alternative Investments Workforce

International Award:
• Al-Amal Microfinance Bank: E-Loan

Judges' Special Awards:
• The Big Exchange
• Healthy Pets: Improving the Customer Experience
• FirstHomeCoach: Supporting First Time House Buyers Through Data