Venue
De Vere Grand Connaught Rooms
De Vere Grand Connaught Rooms, 61-65 Great Queen St, London WC2B 5DA, UK

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Organizer The Financial Services Forum
Date Awarded 9 Jul 2024 5:00pm BST (5 months ago)
In your time zone: Jul 9 12pm EDT
Region EMEA
Details

The Financial Services Forum's 2024 Awards for Innovation and Transformation are a celebration of the businesses, teams and individuals who have sparked innovation, change or transformation within their market, business or category.

We acknowledge that innovation and transformation can be achieved by businesses of all sizes, through collaborative efforts across various departments and that even small changes can yield significant results

Categories 
• Best Innovation in Marketing
• Best Innovation in Product
• Best Innovation in Customer Service
• Best Innovation in Use of Technology
• Best Innovation in Channel or Format
• Best Innovation on a Small Budget (>£100k)
• Best Digital Transformation Project
• Best Use of AI or Automation
• Most Innovative Approach to Consumer Duty
• Most Transformative Use of Data and Insight
• Most Transformative Agency Model
• Most Innovative Use of Social Media

Judges' Special Awards
• Most Innovative Company of the Year
• Best Creative Leap
• Best Innovation in B2C
• Best Innovation in B2B
• Most Innovative or Transformative Idea

Past winners

2023 Winners

Best Innovation in Channel or Format
• PIMCO – PIMCO Income Campaign

Best Innovation in Customer Service
• HSBC – The Financial Services Bank in partnership with Cowry Consulting
.
Best Innovation in Design Thinking
• Createfuture – Helping Families Get Future-Ready By Bringing Meaning To Life Insurance

Best Innovation in Marketing
• ABI and PLSA with Teamspirit – Pay Your Pension Some Attention

Best Innovation in Product
• Natwest – Housemate – Simplify Shared Living Experiences

Best Innovation in Use of Technology
• LGIM – AI Technology Shaping Marketing Operations

Best Innovation on a Small Budget
• UK Bank of Ireland – Duplicate Application API

Best Marketing Led Business Change
• Protect Line – CompareTheQuote.co.uk

Most Innovative Agency Partnership
• Phoenix Group – Cowry Consulting, Samaritans & CanStudios for Phoenix Group

Most Innovative Company of the Year
• Penny Technology Limited – Penny
• Snoop – Snoop’s New Budgeting Service

Most Transformative Customer Insight
• Lloyds Banking Group, Savanta, Coldr and Black Business Network – The Race For Change – Black British In Business And Proud

Most Transformative Internal Collaboration
• HUB Group ( part of Just Group ) – Better Collaboration, Happier Customers, More Business

Best Creative Leap
• ABI and PLSA with Teamspirit – Pay Your Pension Some Attention

Best Innovation B2C
• Natwest – Housemate – Simplify Shared Living Experiences

Best Innovation B2B
• Lloyds Banking Group, Savanta, Coldr and Black Business Network – The Race For Change – Black British In Business And Proud

Most Innovative or Transformative Idea
• UK Bank of Ireland – Duplicate Application API