Card & Payments Awards 2022 | The Card and Payments Awards | 27 September 2021 | JW Marriott Grosvenor House, 86-90 Park Ln, London W1K 7TN, UK

The Awards recognise success and innovation, from a diverse range of corporations. Each year around 100 different organisations compete for one of these prestigious Awards which are judged by a completely independent panel of industry experts.

Categories
• Best App User Experience (CX Initiative) - NEW
• Best Application of AI or ML in Financial Services - NEW
• Best Benefits or Loyalty Scheme
• Best Consumer Credit Card or Credit Facility
• Best Customer Service
• Best Industry Innovation
• Best Initiative in Alternative or Digital Payments
• Best Initiative in Open Banking
• Best Marketing Campaign
• Best POS Solution - NEW
• Best Payment Facility – non-credit
• Best Payments Industry Newcomer
• Best Processing Programme or Proposition
• Best Product Design
• Best Security or Anti-Fraud Development
• Best Service to Business
• Best Technology Initiative
• Changing Lives in the Community
• Social Inclusion in Financial Services
• Industry Achievement Award

2021 Winners

Best Benefits or Loyalty Scheme
• American Express- Launching the Vitality American Express® Credit Card

Best Consumer Credit Card or Credit Facility
• NewDay- Amazon Platinum Mastercard

Best Industry Innovation
• Contis- Buffer by Contis

Best Initiative from an SME
• Modulr

Best Initiative in Digital Payments
• Mastercard- Pay by Bank app

Best Initiative in Open Banking
• Currensea

Best Marketing Campaign
• NatWest Group and National Emergencies Trust (NET)- NatWest Group and NET Coronavirus Appeal

Best Payment Facility – non-credit
• NatWest- Biometric Payment Fob

Best Payments Industry Newcomer
• Tyl- Tyl: a new and innovative payments partner for UK SMEs

Best Processing Programme
• Global Processing Services (GPS)- The PayTech Pioneer™

Best Product Design
• NatWest- Biometric Payment Fob

Best Security or Anti-Fraud Development
• Featurespace- NatWest's deployment of ARIC Risk Hub

Best Service to Business
• ClearBank- ClearBank’s cutting-edge payment infrastructure

Best Technology Initiative
• Lloyds Bank and Bank of Scotland- Subscription Management Service

Changing lives in the Community
• Elavon and PayaCharity- Elavon, PayaCharity and The Royal British Legion’s Poppy Appeal

Excellence in Operational Innovation
• Lloyds Banking Group- Lloyds Bank – Place2b

Industry Achievement Award
• The Payments Industry- Industry-wide response to the Covid crisis

Innovation in Retail Payments
• Square and Mastercard UK- Connecting the Falklands

Social Inclusion in Financial Services
• Virgin Money- Virgin Money M Account

Success in Customer Service
• Vanquis Bank- Persistent Debt - Personalised Video Campaign

The Judges' Award
• American Express- American Express customer service strategy during the Coronavirus pandemic