Venue
TBA

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Organizer IQPC
Date Awarded 21 Jun 2022 5:00pm PDT (in 5 months)
In your time zone: Jun 21 8pm EDT
Region Americas
Details

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.

Stay tuned as we release information on our 2022 CCW Excellence Awards.

Awards Categories

End User & Vendor Categories
• CCWomen Hall of Fame
• CCW Next Generation Leaders

Vendor Categories
• Cloud-Based CX Solution of the Year
• Training & Development Solution of the Year
• BPO of the Year
• Workforce Innovation of the Year
• Disruptive Technology of the Year
• Automation Solution of the Year

End User Categories
• Customer Contact Leader of the Year
• Best in Class Contact Center (1-99 Seats)
• Best in Class Contact Center (100+ Seats)
• Best in Class Remote Contact Center
• Best Contact Center Culture
• Best Contact Center Training & Development Program

Past winners

2021 Winners

Individual Categories:

CCWomen Hall of Fame Inductees:
• Hui Wu-Curtis, SupportU
• Judith Platz, Salesforce
• Erica Kelly, Verizon
• Shannon Burch, Neo Financial
• Dilhara Kaluarachchi, Princess Cruise Lines

CCW Next Generation Leaders Inductees:
• Darlene Unger, Showdown Displays
• Tyris Thomas, Showdown Displays
• China Scroggins, Forever 21
• Ken Lain, Verizon
• Seward Broussard, Premium Parking

End User Categories:

Best Contact Center Culture
• UnitedHealthcare

Best Contact Center Training & Development Program
• Khan Bank

Best in Class Contact Center (1-99 Seats)
• Bepoke Post

Best in Class Contact Center (100+ Seats)
• Mastercard

Best in Class Remote Contact Center
• Bluegreen Vacations

Customer Contact Leader of the Year
• Wayne White, UnitedHealthcare

Vendor Categories:

Automation Solution of the Year
• CallMiner

BPO of the Year
• TaskUs

Cloud-Based CX Solution of the Year
• Talkdesk

Disruptive Technology of the Year
• [24]7.ai

Training & Development Solution of the Year
• ScreenSteps

Workforce Innovation of the Year
• Pathlight