Credit Awards 2018 - London | Shard Financial Media | The Grosvenor House Hotel, 86-90 Park Lane, Mayfair, London W1K 7TN, UK

The Credit Awards launched in 2000 to reward innovation and recognise the achievements of firms of all sizes within credit. It is known as the largest and most prestigious awards in the industry.

A Credit Award is a sought-after accolade of achievement, a veritable endorsement of success which offers exceptional marketing and PR opportunities as well as increasing your credibility and standing in the eyes of your peers and your customers. Of course, it feels pretty wonderful too!

The awards are made up of 29 categories, almost half of which are new for this year and cover the length and breadth of the credit market.

Awards Categories:
• Best Credit & Collections Technology
• Data & Analytics Expertise
• Innovation in Customer Contact
• Gamechanger
• Credit Risk Excellence
• Best Consumer Credit Team
• Best Commercial Credit Team
• Best Consumer Lender
• Best SME Lender
• Best SME Lender (Heavyweight division)
• Lending for Everyone
• Innovation in Lending
• Best Collections Team
• Best Law Firm for Collections
• Best Specialist Collections & Recoveries Business
• Best Outsourced Collections Provider
• HMRC Customer Service Champion
• Customer Service Champion
• Outstanding Conduct in Collections
• Best Company to Work for in Financial Services
• Best Company to Work For in Collections
• Fair Lender
• Excellence in Treating Customer Vulnerability – Collections & Debt Management
• Excellence in Treating Customer Vulnerability – Lending

2017 Winners

BEST CREDIT & COLLECTIONS TECHNOLOGY:
• npower

DATA & ANALYTICS EXPERTISE:
• iwoca

INNOVATION IN CUSTOMER CONTACT:
• TotallyMoney.com

GAMECHANGER:
• Carphone Warehouse and Equifax

CREDIT RISK EXCELLENCE:
• Investec Asset Finance

BEST CONSUMER CREDIT TEAM:
• AXA Personal Direct & Retail Partnerships – Customer Accounts Team

BEST COMMERCIAL CREDIT TEAM:
• Investec Asset Finance

BEST CUSTOMER LENDER:
• Zopa

BEST SME LENDER:
• Nucleus Commercial Finance

BEST SME LENDER (HEAVYWEIGHT DIVISION):
• Investec Asset Finance

LEDNING FOR EVERYONE:
• Amigo Loans

INNOVATION IN LENDING:
• iwoca

BEST COLLECTIONS TEAM:
• HM Revenue & Customs – Field Force Central London

BEST LAW FIRM FOR COLLECTIONS:
• stevensdrake Solicitors

BEST SPECIALIST COLLECTIONS & RECOVERIES BUSINESS:
• Phillips & Cohen Associates (UK)

BEST OUTSOURCED COLLECTIONS PROVIDER:
• Grosvenor Services, a part of Echo Managed Services

HMRC CUSTOMER SERVICE CHAMPION:
• Ian Sykes, HM Revenue & Customs

CUSTOMER SERVICE CHAMPION:
• Dominic Jones, Phillips & Cohen Associates (UK)

OUTSANDING CONDUCTT IN COLLECTION:
• Nationwide Building Society

BEST COMPANY TO WORK FOR IN FINANCIAL SERVICES:
• GM Financial

BEST COMPANY TO WORK IN COLLECTIONS:
• TDX Group

FAIR LENDER:
• Affordable Lending

EXCELLENCE IN TREATING CUSTOMER VULNERABILITY-COLLECTIONS & DEBT MANAGEMENT:
• Orbit and United Utilities

EXCELLENCE IN TREATING, CUSTOMER CULNERABILITY - LENDING:
• Nationwide Building Society