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Organizer IQPC Asia
Submission deadline 23 Jul 2021 5:00pm +08 (3 months ago)
In your time zone: Jul 23 5am EDT
Date Awarded 23 Nov 2021 5:00pm +08 (in about 1 month)
In your time zone: Nov 23 4am EST
Region APAC

The CX Asia Awards is born out of a simple vision; to create an event that will honour the highest level of achievement in customer experience (CX) across the Asian community. Returning for a 7th year, the Awards has now become a must-attend affair for CX professionals in Asia and for organisations that have put customers at the heart of their businesses.

The Awards are judged by a panel of independent and esteemed CX leaders across Asia with vast experiences in CX. Winners will receive recognition for leadership, vision, innovation and strategic accomplishments within the industry.

• Best Digital Experience
• Best Omni-Channel Experience
• Best Brand Experience
• Best Social Media Experience
• Best Employee Engagement
• Best Customer Experience Award
• Best Use of CX Technology
• CX Vendor Excellence
• Best Use of Mobile
• Best Contact Centre
• Best Customer Experience Team
• Best CX Personality

Past winners

2020 Winners

Best Digital Experience
Gold: Singlife
Silver: CIMB Bank
Bronze: Telekom Malaysia

Best Contact Centre
Gold: DBS Singapore
Silver: StarHub
Bronze: United Overseas Bank

Best Brand Experience
Gold: Union Bank of the Philippines
Silver: United Overseas Bank
Bronze: Bajaj Allianz General Insurance

Best Social Media Experience
Gold: Tokopedia
Silver: LexisNexis
Bronze: United Overseas Bank

Best Customer Experience Team Award
Gold: UEM Sunrise
Silver: Telkom Indonesia
Bronze: DBS Singapore

CX Vendor Excellence
Gold: Comviva
Silver: Bank Genie PTE LTD
Bronze: Yellow Messenger

Best Use of CX Technology
Gold: Tokopedia
Silver: Lazada
Bronze: DBS Singapore

Best Omni-Channel Experience
Gold: Tokopedia
Silver: Taishin Bank
Bronze: Shell

Best Customer Experience Award
Gold: TMRW by United Overseas Bank
Silver: Bajaj Allianz General Insurance
Bronze: StarHub

Best CX Personality
Gold: Philip Joseph, Indosat Ooredoo
Silver: Patricia Liu, Razer Inc.
Bronze: Siska Inda Pratiwi, Tokopedia

Best Use of Mobile Award
Gold: Singtel
Silver: Wirex
Bronze: CIMB Niaga

Best Employee Engagement Award
Gold: DBS Singapore
United Overseas Bank
Silver: Shell
Bronze: DHL Express Malaysia