Digital CX Awards 2023 | Global Private Banker | 10 February 2023 | TBA

The 5th annual Digital CX Awards 2023, is the world’s only program dedicated to recognising pioneering innovation in Digital Customer Experience across the Financial Services ecosystem. The program exists to assess the ever changing need of customers in the digital economy and how financial services organisations, FinTechs and BigTechs are creating new business models through the lens of FinTech and transforming the customer journey across all digital touch points.

2022 Winners

Fintech Awards

Best Fintech For Digital CX – Personal Finance
• MONIX Co., Ltd.

Best Fintech For Digital CX – Cross Border Payments
• Hang Seng Bank (China) Ltd

Outstanding Digital CX In Banking App/Platform
• SC Junior

Outstanding Digital CX In FX Services
• HSBC Global Money

Insurance Awards

Best Digital Insurance Product For CX
• UOB Thailand

Outstanding Digital CX – Mobile Banking
• Fubon Insurance Co., Ltd.

Outstanding Digital CX – Bancassurance
• novobanco & Gamalife

Outstanding Digital CX – General Insurance
• PT Mandiri AXA General Insurance

Outstanding Digital CX – Life Insurance
• Standard Chartered Bank

Omni-channel Awards

Best Customer Experience – ATM
• Taishin Bank

Best Customer Experience Via Mobile And Internet Banking
• OCBC Bank

Best Digital CX In Banking – Social Channels
• Kasikorn Line

Best Digital CX In Insurance – Social Channels
• FWD

Best Hybrid Customer Experience – Branch
• United Overseas Bank

Excellence In Omni-channel Customer Experience
• Standard Chartered Bank (Botswana)

People & Organisation Awards

Best Institution For Digital CX
• Citi Commercial Bank

CX Professional Of The Year – South East Asia
• Manpreet Singh – CIMB

Outstanding Implementation Of Digital CX Initiative By A Team – USA
• Fifth Third Bank

Outstanding Implementation Of Digital CX Initiative By A Team – Canada
• CIBC

Outstanding Implementation Of Digital CX Initiative By A Team – Asia
• Standard Chartered nexus

Retail Banking Awards

Best Digital CX – Account Opening And Customer Onboarding
• Kept by krungsri

Outstanding Digital CX – Internet Banking
• Standard Chartered Bank (Singapore) Limited

Outstanding Digital CX – Loans
• RCBC Bankard

Outstanding Digital CX – Mobile Banking
• CIBC

Outstanding Digital CX – Bank Cards
• Siam Commercial Bank PCL

Outstanding Digital CX – Mortgage Product
• HSBC Bank (Singapore) Limited

Outstanding Digital CX – Payments
• Union Bank of the Philippines

SME Banking Awards

Best Digital CX – Account Opening And Customer Onboarding
• HSBC

Outstanding Digital CX – Internet Banking
• Citi Commercial Bank

Outstanding Digital CX – Liquidity Management
• Standard Chartered Bank – CCIB TB Technology

Outstanding Digital CX – Mobile Banking
• AmBank (M) Bhd.

Outstanding Digital CX – SME Loans
• Bank Central Asia

Outstanding Digital CX – SME Payments

Outstanding Digital CX – Trade Services
• Wells Fargo

Outstanding Digital CX For Financial Inclusion
• Affin Bank Berhad

Strategy Awards

Best Customer Insights Initiative – Insurance
• AXA Hong Kong & Macau

Best Customer Insights Initiative – Overall
• Hong Leong Bank

Best CX Business Model
• MONIX Co., Ltd.

Best Use Of Customer Feedback
• Standard Chartered Bank (Hong Kong)

Excellence In Customer Service Innovation
• CIE, Emirates NBD

Excellence In Next-Gen Customer Satisfaction
• GO by Krungsri Auto

Outstanding CX In Digital Sales Strategy
• Standard Chartered Bank (Taiwan)

Outstanding Transformation In Digital CX During Covid-19
• U.S. Bank

Outstanding Use Of Digital Channels For Improved CX
• Absa Bank (Mauritius) Limited

Outstanding Digital CX Strategy By A Virtual Bank
• Mox Bank

Outstanding Digital CX Strategy – Overall
• CTBC Bank

Technology Awards

Best Cloud Initiative For Digital CX
• Goldman Sachs

Best Technology Implementation For Digital CX
• Standard Chartered Bank – CCIB TB Technology

Best Use Of AI For Customer Experience – Insurance
• FWD

Best Use Of Data And Analytics For CX
• Ping An OneConnect Bank (Hong Kong) Limited

Outstanding Chatbot Customer Experience
• Krungsri Consumer

Best Use Of Technology For Customer Experience – Overall
• Scotiabank

Vendor Awards

Best Digital CX Partner – Retail Bank
• Crealogix

Best Payments Solution By A Vendor
• Fiserv, Inc.

Best Digital CX Partner – Wealth Management/Private Banking
• Crealogix

Wealth Management Awards

Best Digital CX – Account Opening And Customer Onboarding (WM)
• Absa Bank (Mauritius) Limited

Best Wealth Manager – Digitally Empowering RMS
• Alliance Bank Malaysia Berhad

Outstanding Digital CX – Internet Banking
• IDFC First Bank

Outstanding Digital CX – Mobile Banking
• HSBC

Outstanding Digital CX For Financial Inclusion
• Standard Chartered Bank – Kenya

Outstanding Innovation In Digital CX – Structured Products
• Standard Chartered Bank Capital Markets Products & Solutions

Outstanding Innovation In Digital CX – FX Solution
• Standard Chartered Bank Malaysia Berhad

Outstanding Robo Advisory Solution
• Commercial Bank of Dubai

Outstanding Transformation In Digital CX By A Wealth Manager
• Standard Chartered Bank Malaysia Berhad

Private Banking Awards

Best Private Bank For Digitally Empowering RMS
• Standard Chartered Bank Capital Markets Products & Solutions

Wholesale Banking / Transaction Banking Awards

Best Digital CX – Account Opening And Customer Onboarding
• Citi

Outstanding Digital CX – Cash Management Platform
• CIMB Thai Bank Public Company Limited

Outstanding Digital CX – Corporate Banking App
• HSBC

Outstanding Digital CX – Bank Cards
• Citi

Outstanding Digital CX – Payments And Collection Services
• Taipei Fubon Commercial Bank Co., Ltd

Country Awards

Best Digital Bank For CX – Canada
• TD Bank

Best Digital Bank For CX – Hong Kong
• Citibank (Hong Kong)

Best Digital Bank For CX – Malaysia
• Malayan Banking Berhad

Best Digital Bank For CX – Pakistan
• Standard Chartered Bank (Pakistan) Limited

Best Digital Bank For CX – Philippines
• ING Philippines

Best Digital Bank For CX – Singapore
• Standard Chartered Bank (Singapore) Limited

Best Digital Bank For CX – Taiwan
• CTBC Bank

Best Digital Bank For CX – UAE
• Standard Chartered Bank

Best Digital Bank For CX – Qatar
• Qatar Islamic Bank

Best Private Bank For Digital CX – Thailand
• Kasikornbank Pcl.

Best Islamic Bank For Digital CX – UAE
• Standard Chartered Saadiq – UAE

Best Islamic Bank For Digital CX – Bangladesh
• Standard Chartered Bank Saadiq Bangladesh

Best Islamic Bank For Digital CX – Pakistan
• Standard Chartered Bank (Pakistan) Limited

Best Islamic Bank For Digital CX – Malaysia
• Standard Chartered Saadiq Berhad

Best Islamic Bank For Digital CX – Qatar
• Qatar Islamic Bank

Best Retail Bank For Digital CX – Canada
• TD Bank

Best Retail Bank For Digital CX – Greece
• National Bank of Greece

Best Retail Bank For Digital CX – Hong Kong
• Standard Chartered Bank (Hong Kong) Limited

Best Retail Bank For Digital CX – Indonesia
• PT Bank Maybank Indonesia, Tbk.

Best Retail Bank For Digital CX – Kenya
• Standard Chartered Bank Kenya Limited

Best Retail Bank For Digital CX – Malaysia
• Malayan Banking Berhad

Best Retail Bank For Digital CX – Saudi Arabia
• The Saudi National Bank

Best Retail Bank For Digital CX – Singapore
• Standard Chartered Bank (Singapore) Limited

Best Retail Bank For Digital CX – Thailand
• Kasikornbank Pcl

Best Retail Bank For Digital CX – Uganda
• Standard Chartered Bank Uganda Limited

Best SME Bank For Digital CX – Greece
• National Bank of Greece

Best Wealth Manager For Digital CX – Taiwan
• Taishin Bank

Best Wholesale / Transaction Bank For Digital CX – India
• Standard Chartered Bank – Transaction Banking

Best Wholesale / Transaction Bank For Digital CX – Philippines
• Union Bank of the Philippines

Best Wholesale / Transaction Bank For Digital CX – Thailand
• Bangkok Bank Public Company Limited

Best Wholesale / Transaction Bank For Digital CX – UK
• Standard Chartered Bank – Transaction Banking

Global Awards

World’s Best Islamic Bank For Digital CX
• Standard Chartered Saadiq

World’s Best Transaction Bank For Digital CX
• Standard Chartered Bank