Engage Awards 2021 | Engage Business Media | 19 July 2021 | Virtual
Venue
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| Organizer | Engage Business Media |
| Submission deadline |
19 Jul 2021 5:00pm BST
(over 3 years ago)
In your time zone: Jul 19 12pm EDT |
| Date Awarded |
11 Nov 2021 8:00am GMT
(about 3 years ago)
In your time zone: Nov 11 3am EST |
| Region | EMEA |
Details
After a fantastic 2020 programme which saw a record number of entries, we’re delighted to announce that our 2021 Engage Awards programme is now open for entries.
The 2021 Engage Awards boasts 20 categories across four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.
To recognise the rapidly changing world of engagement and the fantastic initiatives that we’ve seen implemented over the last 12 months that have transformed colleague and customer experience, we have introduced new categories for the 2021 programme. These include Best Diversity and Inclusion Strategy, Best Use of Knowledge Management and Most Effective Remote Working Programme.
2021 Categories
Innovation, Technology and Integration
• Best Use of Innovation in Customer Engagement
• Best Use of Innovation in Employee Engagement
• Best Use of Technology in Customer Engagement
• Best Use of Technology in Employee Engagement
• Best Technology Integration in Customer/Employee Engagement
• Best Use of Knowledge Management
Customer Experience
• Best Use of Customer Insight
• Best Use of Voice of the Customer
• Best Customer Contact Strategy in a Crisis
Employee Experience
• Best Employee Support Strategy During a Crisis
• Best Use of Voice of the Employee
• Best Internal Communications Strategy
• Best Employee Wellbeing Strategy
• Best Diversity and Inclusion Strategy
Workforce and Workplace Transformation
• Best Business Transformation Strategy
• Best Use of Training
• Best Customer and Employee Engagement Programme
• Great Place to work
• Best Customer Service Team
• Most Effective Remote Working Programme
Past winners
2020 Winners
INNOVATION TECHNOLOGY AND INTEGRATION
Best Use of Innovation in Customer Engagement
WINNER: Western Power Distribution
Best Use of Technology in Customer Engagement
WINNER: Northumbrian Water
Best Technology Integration in Customer/Employee Engagement
WINNER: JustPark
Best Use of Innovation in Employee Engagement
WINNER: Raleigh International & Reckitt Benckiser
Best Use of Technology in Employee Engagement
WINNER: Ethos Farm & Edinburgh Airport
Best Partnership Solution During a Crisis
WINNER: Webhelp and Sainsbury’s Bank
CUSTOMER EXPERIENCE
Best Use of Customer Insight
WINNER: goMoxie
Best Customer Contact Strategy in a Crisis
WINNER: Western Power Distribution
Best Use of Voice of the Customer
WINNER: Stanmore Insurance Brokers
EMPLOYEE EXPERIENCE
Best Employee Support Strategy During a Crisis
WINNER: Lloyds Banking Group
Best Internal Communications Strategy
WINNER: Archant
Best Use of Voice of the Employee
WINNER: Shell Energy
Best Employee Wellbeing Strategy
WINNER: Derbyshire Fire and Rescue Service
WORKFORCE AND WORKPLACE TRANSFORMATION
Best Business Transformation Strategy
WINNER: Bidfood
Best Customer and Employee Engagement Programme
WINNER: Tottenham Hotspur FC & Soul Corporations
Best Customer Service Team
WINNER: Western Power Distribution
Best Use of Training
WINNER: Webhelp
Great Place to work
WINNER: Financial Services Compensation Scheme
Most Effective Homeworking Programme
WINNER: NFU Mutual Direct