Venue
Virtual

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Organizer ARCET Global
Submission deadline 6 May 2022 5:00pm UTC (in 5 months)
In your time zone: May 6 1pm EDT
Date Awarded 16 Sep 2022 5:00pm UTC (in 10 months)
In your time zone: Sep 16 1pm EDT
Region EMEA
Details

Join us online at the European Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in Europe. 2 days of celebration packed with business best practice stories, 130 real world case studies and networking opportunities.

Categories
1. Customer-Centric Culture
2. Best Customer Experience Strategy
3. Business Change or Transformation
4. Customer Insight & Feedback VOC
5. Customer Complaints
6. Best Measurement in Customer Experience
7. Best Use of Multimedia in Customer Experience
8. Contact Center / Shared Services
9. Client Relationship Management
10. Best Use of Mobile
11. Digital Transformation
12. Best Digital Strategy
13. Employee Experience
14. Customer Experience Team
15. Best User Experience (UX)
16. Crisis Strategy and Management
17. Customer Success
18. Customer Centricity in B2B

Past winners

2021 Winners

Overall Winner
• Ceska

Customer-Centric Culture
• Turkcell

Business Change or Transformation
• SES

Best Measurement in Customer Experience
• AIB

Client Relationship Management
• True Layer

Digital Strategy / Transformation
• QNB Finansbank

Customer Experience Team
• Ceska

Crisis Strategy and Management
• AIB

Customer Centricity in B2B
• SES

Best Customer Experience Strategy
• Icelandair

Customer Insight & Feedback VOC
• Signify
• Gem Seek

Contact Center / Shared Services
• Clario

Best Use of Mobile / Multimedia
• Danske Spil
• Merkle

Employee Experience
• Team Viewer

Best User Experience (UX)
• Team Viewer

Customer Success
• Samsung