Global Excellence in Retail Financial Services Awards 2024 | The Asian Banker | 5 January 2024 | TBA

The TAB Global Excellence in Retail Financial Services Awards is one of the longest-standing and most established retail financial services awards that recognises exceptional innovation, leadership, management and performance in retail financial services. It is one of the most established awards of its kind, recognising exceptional innovation, leadership, management, and performance in the sector.

It is also the most rigorous and transparent awards programme for retail financial services. The programme evaluates banks and non-bank institutions at the business, product, and service levels through a comprehensive global evaluation process, covering more than 60 different award categories.

2023 Winners

Global Awards

Best Regional Retail Banking Business
• Standard Chartered Bank Asia-Pacific

Best Retail Bank in Asia Pacific
• China Construction Bank

Best Retail Bank in the Middle East
• ADCB UAE

Best SME Bank in Asia Pacific
• UOB

Best Wealth Management Bank in Asia Pacific (Affluent Segment)
• Industrial and Commercial Bank of China

Best Global Digital-Only Bank
• WeBank China

Best Digital Only-Bank
• WeBank China

Retail Finance Person of the Year in Asia Pacific 2023
• Mr. Samir Subberwal, Head of Consumer, Private and Business Banking Asia and Global Head of Digital Business at Standard Chartered Group. ( Click here to see full list of the past winners.)

Country Awards

Best Retail bank in Brunei
• Baiduri Bank

Best Retail Bank in Cambodia
• Canadia Bank

Best Retail Bank in China
• China Construction Bank

Best Mega-Retail Bank in China
• China Construction Bank

Best City-Commercial Retail Bank in China
• Bank of Beijing

Best Retail Bank in Hong Kong
• Bank of China ( Hong Kong )

Best Retail Bank in India
• ICICI Bank

Best Retail Bank in Malaysia
• CIMB Bank

Best Retail Bank in the Philippines
• Union Bank of the Philippines

Best Retail Bank in Singapore
• UOB

Best Retail Bank in Sri Lanka
• Hatton National Bank

Best Retail Bank in Taiwan
• CTBC Bank

Best Retail Bank in Thailand
• Kasikornbank

Best Retail Bank in Vietnam
• Techcombank

Best Retail Bank in Ghana
• Standard Chartered Ghana

Best Retail Bank in Nigeria
• Access Bank

Best Retail Bank in Tanzania
• CRDB Bank

Best Retail Bank in the UAE
• ADCB

Product, Digital and Frictionless Awards

Best Mortgage/Home Loan Financing
• OCBC Singapore

Best Life Insurance Product - GREAT Term Guard (GTG)
• OCBC Singapore

Best SME Financing Initiative
• Alliance Bank Malaysia

Best Credit Card – ‘HSBC Traveler Card’
• HSBC Taiwan

Best Deposit and Savings Product
• HSBC Taiwan

Best Digital Brand Campaign – ‘Xiaoyu’
• Industrial and Commercial Bank of China

Best Foreign Exchange Service – ‘WealthFX Platform’
• Standard Chartered Bank Singapore

Best Productivity, Efficiency and Automation Initiative
• TPBank Vietnam

Best Frictionless Customer Experience Initiative – ‘YouTrip – FX Game Changer’
• Kasikornbank Thailand

Best Mobile Banking Service - KPLUS
• Kasikornbank Thailand

Best Chatbot/Voice Banking Service
• WeBank China

Best Customer Loyalty and Rewards Programme – UOB Rewards+
• UOB Singapore

Best Big Data and Analytics Initiative
• Bank of China (Hong Kong)

Best Automobile Financing Initiative
• Ping An Bank China

Best Social Media Engagement Initiative
• Ping An Bank China

Best Digital Business Model in APAC - Inspire
• Techcombank Vietnam

Best Digital Wallet
• Gcash Philippines

Best Digital Banking Service
• Ping An Bank China

BankQuality Consumer Survey on Retail Banks 2023

Most Recommended Retail Bank in India
• ICICI Bank

Most Recommended Retail Bank in Vietnam
• Vietcombank

Most Recommended Retail Bank in Thailand
• Kasikornbank

Most Recommended Retail Bank in Philippines
• UnionBank of the Philippines