Gulf Customer Experience Awards 2022 | Awards International UAE | 10 November 2021 | TBA

Awards International is delighted to present Gulf CXA® 2022, the ultimate accolade in CX, which celebrates the outstanding achievements of organisations in customer experience from across the Gulf Region.

Many organisations from across the Region have showcased their CX initiatives at the Gulf CXA® over the last seven years; now, more than ever, it is important we identify the best-of-the-best practices and recognise the amazing achievements of CX heroes to deliver an outstanding customer experience.

Categories
• Customers at the Heart of Everything
• CX in Times of Crisis
• Best Citizen Experience
• Best Patient Experience
• Best Guest Experience
• Customer Happiness
• Best Employee Experience
• Best Use of AI/VR/AR in Customer Experience
• Best Omnichannel Customer Experience
• CX Strategy
• Digital Transformation
• Contact Centre
• Inclusive Experience
• CX Team of the Year
• CX Woman of the Year
• CX Professional of the Year

Winners 2021

Overall Winner
• Experience Hub

Customers at the Heart of Everything
• Abu Dhabi Commercial Bank

Customers at the Heart of Everything - Transportation
• DHL Express Kuwait

CX Strategy
• HSBC Bank

CX in Times of Crisis
• Raya contact center

CX in Times of Crisis - Customers at the Heart
• HSBC Bank

Customer Happiness
• Abu Dhabi Commercial Bank

Citizen Experience
• Ministry Of Municipal and Rural Affairs

Contact Centre
• Experience Hub

Digital Transformation - Category sponsor: WICX
• Gulf Customer Experience

Digital Transformation - Strategy
• Roads and Transport Authority Dubai

Employee Engagement and Happiness
• King Abdullah University of Science and Technology

Employees at the Heart of Everything
• HSBC Bank

CX Team of the Year
• Abu Dhabi Commercial Bank

CX Professional of the Year - Category sponsor: Silah
• Gulf Customer Experience - Rami Sweis