Venue
Royal Garden Hotel
Royal Garden Hotel , 2-24 Kensington High St, London W8 4PT

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Organizer Insurance Times
Submission deadline 10 Mar 2020 5:00pm EDT (almost 2 years ago)
Date Awarded 21 May 2020 7:00pm EDT (over 1 year ago)
Region EMEA
Details

These awards are designed to recognise and reward excellence across claims – the companies, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service and there is much to celebrate.

There are 14 categories this year, 11 of which can be entered, all designed to showcase the best of the best across solution based, specialist and team & individual achievement.

Categories / Open for entry:
• Broker Claims Achievement Award
• Claims Product Solution of the Year
• Claims Service Solution of the Year
• Claims Start-up
• Claims Team of the Year
• Claims Training Excellence Award
• Customer Care Solution of the Year
• Fraud Solution of the Year
• Rehabilitation Solution of the Year
• Third Party Claims Management Team of the Year
• Vehicle Outsourcing Solution of the Year

Nomination only / Not open for entry
• Claims Champion of the Year
• Commercial Lines Claims Excellence Award
• Personal Lines Claims Excellence Award

Past winners

2019 Winners

BEST DIGITAL CUSTOMER EXPERIENCE
Joint winner: Aviva
Joint winner: LV=

BROKER CEO’S CEO OF THE YEAR
Winner: Peter Blanc, Aston Lark

BUSINESS PARTNER OF THE YEAR
Gold: Close Brothers Premium Finance in partnership with Ardonagh Group
Silver: Xceedance
Bronze: Confused.com and iovation, a TransUnion Company

CLAIMS BROKER OF THE YEAR
Winner: McCarron Coates

CLAIMS PARTNER OF THE YEAR
Gold: L&G, Geobear and Sedgwick International UK
Silver: DAC Beachcroft in collaboration with InterEurope
Bronze: rradar

COMMERCIAL LINES BROKER OF THE YEAR
Gold: Darwin Clayton (UK) Ltd
Silver: McCarron Coates
Bronze: Erskine Murray

COMMERCIAL LINES INSURER OF THE YEAR
Winner: Allianz

CUSTOMER CHAMPION OF THE YEAR – BROKER
Gold: Ascend Broking Group
Silver: Booking Protect
Bronze: AllClear

CUSTOMER CHAMPION OF THE YEAR – INSURER
Winner: Policy Expert

CYBER PRODUCT OF THE YEAR
Winne: Hiscox

DIGITAL MEDIA CAMPAIGN OF THE YEAR
Gold: Direct Line

DIVERSITY & INCLUSION EXCELLENCE AWARD
Gold: Crawford & Company

EXCELLENCE IN PROFESSIONAL DEVELOPMENT
Gold: Club Insure & NDML
Silver: Aviva
Bronze: Bionic Financial Services

EXCELLENCE IN TECHNOLOGY
Gold: RSA Insurance
Silver: Policy Expert
Bronze: Avantia

EXCELLENCE IN TECHNOLOGY – CLAIMS
Gold: Aqualytics
Silver: Davies Group
Bronze: VisionTrack

EXCELLENCE IN TECHNOLOGY – SERVICE PROVIDER
Gold: WhenFresh
Silver: Cytora
Bronze: Blocksure

FLEET PRODUCT OF THE YEAR
Gold: Allianz

GENERAL INSURER OF THE YEAR
Gold: Aviva

HIGH NET WORTH PRODUCT OF THE YEAR
Gold: Covéa Insurance

INDEPENDENT BROKER OF THE YEAR
Gold: Romero Insurance Brokers
Silver: Texel Finance Limited
Bronze: Ascend Broking Group

INSURER CEO’S CEO OF THE YEAR
Winner: Jon Dye, Allianz

INSURER INNOVATION OF THE YEAR
Gold: Vetsure Pet Insurance

INSURER INNOVATION OF THE YEAR - PRODUCT
Gold: LV=
Silver: Bupa
Bronze: Flock

LEGAL BUSINESS PARTNER OF THE YEAR
Gold: DWF Law LLP

MARKETING CAMPAIGN OF THE YEAR – B2B
Gold: Paymentshield
Silver: LV=
Bronze: Aviva

MARKETING CAMPAIGN OF THE YEAR – B2C
Gold: Aviva
Silver: LV=
Bronze: Saga Services

MGA INITIATIVE OF THE YEAR
Gold: Commercial Express
Silver: Geo Specialty
Bronze: Manchester Underwriting Management

PERSONAL LINES BROKER OF THE YEAR
Gold: Ripe Thinking
Silver: Staysure
Bronze: Cuvva

PERSONAL LINES INSURER OF THE YEAR
Gold: Hiscox

SCHEMES BROKER OF THE YEAR
Winner: Darwin Clayton (UK) Ltd

THE INSURANCE TIMES INDUSTRY ACHIEVER AWARD
Winner: John Lincoln, Compass