Retail Banker International Asia Trailblazer Awards 2024 | MEED | Middle East Economic Digest | 25 October 2023 | TBA

The awards programme celebrates the best-in-class retail banking and consumer finance institutions and individuals for their innovative service offering and commitment to customer excellence. The programme also delivers an exceptional benchmark bringing together the most senior retail banking executives, vendors, and other key industry stakeholders from across Asia.

2023 Winners

Asia Trailblazer of the Year 2023 (Individual)
• Jimmy Ng, DBS Bank

Asia Trailblazer of the Year 2023 (Institution)
• United Overseas Bank

Advances in the Use of Biometrics in Security
• Bank of Ayudhya

Best Advance in Customer Relationship Management
• Standard Chartered Bank

Best Advance in Loyalty/rewards Programme
• CTBC Bank

Best Advance in Managing a Remote Workforce
• Standard Chartered GBS

Best Advance in Payments
• United Overseas Bank

Best Advance in Responsible Finance
• E.Sun Bank

Best Advance in Sustainability Practices
• BDO Unibank

Best App for Customer Experience
• Cathay United Bank

Best Application of Data Analytics
• Standard Chartered Bank Taiwan

Best ATM and Self-Service Innovation
• Taipei Fubon Bank

Best Benefits, Wellness and Well-being Program
• Ngern Tid Lor Public Company Limited

Best Content Marketing Program
• Ayudhya Capital Services Company Limited (Krungsri First Choice)

Best Core Banking System Initiative
• Bank Raya

Best Credit Card Initiative
• The Hong Kong and Shanghai Banking Corporation

Best CSR Initiative – Contribution to Local Community
• Maybank (Cambodia)

Best CSR Initiative – Environmental Impact
• CIMB Niaga

Rizal Commercial Banking Corporation
• Best CSR Initiative – Financial Literacy

Best Current Account Offering
• Bank Rakyat Indonesia

Best Debit Card Initiative
• RHB Bank

Best Fintech Partnership
• Maybank Philippines

Best In-Person (or Virtual) Customer Event
• Taishin International Bank

Best Loan Offering
• Alliance Bank Malaysia Berhad

Best Marketing Campaign of the Year
• The Hong Kong and Shanghai Banking Corporation

Best Mobile Wallet Initiative
• Maybank Malaysia

Best Mortgage Offering
• RHB Bank

Best Open Banking Initiative
• Kasikorn Line

Best Remittances Service
• Siam Commercial Bank

Best Retail Bank - Cambodia
• Maybank (Cambodia)

Best Retail Bank – Hong Kong
• Standard Charted Hong Kong

Best Retail Bank – India
• Axis Bank Limited

Best Retail Bank – Indonesia
• Bank Danamon

Best Retail Bank – Mainland China
• China Merchants Bank

Best Retail Bank – Malaysia
• United Overseas Bank (Malaysia)

Best Retail Bank – Myanmar
• UAB Bank

Best Retail Bank – Pakistan
• Mobilink Microfinance Bank

Best Retail Bank – Philippines
• Rizal Commercial Banking Corporation

Best Retail Bank – Singapore
• United Overseas Bank

Best Retail Bank – Taiwan
• Taishin International Bank

Best Retail Bank – Thailand
• Siam Commercial Bank

Best Retail Bank – Vietnam
• Standard Chartered Bank Vietnam

Best Retirement Product and Service Initiative
• E.Sun Bank

Best Savings Plan Offering
• E.Sun Bank

Best Social Media Campaign
• CTBC Bank

Best Strategic Partnership
• Standard Chartered Bank Taiwan

Best Training and Development Course
• Cathay United Bank

Best Use of Big Data in Customer Strategy
• Taishin International Bank

Best Use of Technology in Advertising / Marketing Strategy
• Ayudhya Capital Services Company Limited (Krungsri First Choice)

Excellence in Client on-boarding
• Standard Chartered GBS

Excellence in Employee Engagement
• Security Bank Corporation

Excellence in Employee Recognition
• Mobilink Microfinance Bank

Excellence in Internet Banking
• Union Bank of the Philippines

Excellence in Loan Origination Process
• RHB Bank

Excellence in Mass Affluent Banking
• Maybank Singapore

Excellence in Mobile Banking
• Maybank Indonesia

Excellence in Omni-channel Integration
• Taishin International Bank

Excellence in SME Banking
• RHB Bank

Excellence in Talent Management
• AU Small Finance Bank

Most Dynamic Third-party Collaboration
• Kasikorn Line

Most Innovative Branch Offering
• Union Bank of the Philippines

Trailblazing Use of AI or Machine Learning in Financial Services
• Union Bank of the Philippines