The Card and Payments Awards 2019 | The Card and Payments Awards | 1 October 2018 | Grosvenor House Hotel, 86-90 Park Ln, Mayfair, London W1K 7TN, UK

The Card & Payments Awards recognise customer service, excellence and innovation in the UK and Irish card and payments industry. Very well established and now heading into its fourteenth year, each year, many eligible organisations compete for one of these prestigious Awards which are judged by an independent panel of industry experts.

The Card & Payments Awards are open in different categories to credit, debit, prepaid and charge card issuers, co-brands, merchant acquirers, payment processors and other payment service organisations in the UK and Republic of Ireland. There are a range of categories covering key disciplines and offering organisations the opportunity to showcase achievements. Ultimately success at the Awards can be leveraged on consumer facing communications.

Categories:

• Best Credit Card Product of the Year
• Best Prepaid Product of the Year
• Best Debit Card Programme of the Year
• Best Business Card Programme
• Best Design of the Year
• Best Marketing Campaign of the Year
• Best Benefits or Loyalty Programme of the Year
• Best CSR Programme
• Best Achievement in TCF
• Best Achievement in Retail Payments
• Best Achievement in Customer Service
• Best Initiative in Mobile Payments
• Best Alternative or Digital Payments Programme
• Best Security or Anti-Fraud Development
• Best Technology Initiative of the Year
• Best Industry Innovation of the Year
• Best Payments Industry Newcomer
• Best Achievement in Payments Processing
• Industry Achievement Award

2018 Winners:

INDUSTRY ACHIEVEMENT AWARD:
• Category Winner: Anne Boden

BEST ACHIEVEMENT IN CUSTOMER SERVICE:
• Category Winner: Capital One
• Principle Based Servicing: Empowering our People

BEST TECHNOLOGY INITIATIVE OF THE YEAR:
• Category Winner: ClearBank
• New Clearing Bank utilising Cloud technology and ISO20022

BEST INITIATIVE IN MOBILE PAYMENTS:
• Category Winner: Worldpay
• My Business Mobile – turning a smartphone into a payment device

BEST MARKETING CAMPAIGN OF THE YEAR:
• Category Winner: Sainsbury's Bank
• “Turning Milk into Movies”; how we helped communicate the benefit of reward and the luxury of choice

BEST SECURITY OR ANTI-FRAUD DEVELOPMENT:
• Category Winner: Capital One
• Capital One UK - TSYS Foresight Score℠ with Featurespace: real-time, machine learning customer fraud protection

BEST ACHIEVEMENT IN PAYMENTS PROCESSING:
• Category Winner: Bottomline Technologies
• Enabling access to non-card payment rails for new digital players with Bottomline Technologies Universal Aggregator®

BEST BUSINESS CARD PROGRAMME:
• Category Winner: Barclaycard
• Reconnecting with small businesses

BEST DESIGN OF THE YEAR:
• Category Winner: Royal Bank of Scotland
• Holt's Military Banking Visa Debit Card

BEST ALTERNATIVE OR DIGITAL PAYMENTS PROGRAMME:
• Category Winner: eNett International
• eNett International disrupts B2B travel industry with VAN technology

THE JUDGE'S AWARD:
• Category Winner: Alison Hutchinson

BEST INDUSTRY INNOVATION OF THE YEAR:
• Category Winner: Saxo Payments
• Banking Circle Virtual IBAN – the first multi-currency Virtual IBAN offered to the payments industry by a non-bank

BEST BENEFITS OR LOYALTY PROGRAMME OF THE YEAR:
• Category Winner: Coutts
• Coutts re-launched its Silk Card Loyalty and Benefits programme with increased choice, flexibility, value and reward

BEST ACHIEVEMENT IN RETAIL PAYMENTS:
• Category Winner: Tesco Bank
• Tesco Pay+

BEST ACHIEVEMENT IN TCF:
• Category Winner: Capital One
• Championing Digital & Financial Inclusion

BEST PAYMENTS INDUSTRY NEWCOMER:
• Category Winner: nimbl
• Inspiring financial confidence and independence for young people

BEST CREDIT CARD PRODUCT OF THE YEAR:
• Category Winner: Royal Bank of Scotland/ Natwest
• RBSG Reward credit card

BEST PREPAID PRODUCT OF THE YEAR:
• Category Winner: Their Perfect Gift
• Spend Anywhere Giftcard, issued by WireCard

BEST DEBIT CARD PROGRAMME OF THE YEAR:
• Category Winner: Coutts
• Coutts

BEST CSR PROGRAMME:
• Category Winner: One4all Gift Cards
• Shop4Crumlin - A fun, inventive campaign to help raise funds for Crumlin Children's Hospital