Venue
Live Online

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Organizer Awards International
Submission deadline 5 Mar 2021 5:00pm GMT (8 months ago)
In your time zone: Mar 5 12pm EST
Date Awarded 13 May 2021 5:00pm BST (6 months ago)
In your time zone: May 13 12pm EDT
Region EMEA
Details

LIVE Online Awards Experience - from start to finish

Due to the public health situation, we’ve decided to hold the UK Complaint Handling Awards entirely online this year. This was not an easy decision, but the right one in the interests of our employees’ and customers’ health.

We are confident in providing an exceptional online awards experience. We held our first online event, the South East Europe Customer Experience Awards, on 29th May: it was highly enjoyable, engaging and inspirational. In the words of Donna O’Toole - “I’ve got goosebumps, it’s just like the real thing!”

Since then, we’ve hosted two more successful online Awards: the UK Business Awards and the UK Digital Experience Awards.

At this event. all presentations and judging will take place online throughout the day, followed by an unforgettable Awards Ceremony in the afternoon.

Categories:
• Best Complaint Handling
• Best Customer Service
• Best Use of Customer Insight & Feedback
• Most Improved Complaint Handling
• Zero 2 Hero - Transforming Customer Relations
• Vulnerable Situations
• Best Use of Customer Service Technology
• Best COVID-19 Initiative
• Diversity and Inclusion
• Best Virtual Contact Centre
• Financial Services
• Best Complaint Handling Team of the Year
• Professional of the Year

Past winners

2020 Past Winners

OVERALL WINNER
Capita Remediation Services

BEST COMPLAINT HANDLING TEAM OF THE YEAR - FINANCIAL SERVICES
Firstsource Solutions and RBS Group

BEST COMPLAINT HANDLING TEAM OF THE YEAR
Virgin Money UK Plc

BEST CUSTOMER SERVICE
Aldi UK

UTILITIES
npower

FINANCIAL SERVICES
Barclays Advocacy Team

MOST IMPROVED COMPLAINT HANDLING - INITIATIVE
Virgin Holidays

RESOLVER VULNERABLE SITUATIONS
Co-op

BEST COMPLAINT HANDLING
Firstsource Solutions and RBS Group

BEST COMPLAINT HANDLING TEAM OF THE YEAR - INITIATIVE
Flagship Housing

RETAIL & E-COMMERCE
Aldi UK

BEST USE OF CUSTOMER INSIGHT & FEEDBACK
Capita Remediation Services

COMPLAINT HANDLING PROFESSIONAL OF THE YEAR
Gavin Halliday, Virgin Money UK Plc

MOST IMPROVED COMPLAINT HANDLING - FINANCIAL SERVICES
Alied Irish Banks p.l.c

MOST IMPROVED COMPLAINT HANDLING
npower

ZERO TO HERO - TRANSFORMING CUSTOMER RELATIONS
NHS Property Services