Hilton on Park Lane
Hilton on Park Lane, 22 Park Ln, Mayfair, London W1K 1BE, UK

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Organizer Institute of Costumer Services
Date Awarded 5 Mar 2019 5:00am GMT (almost 3 years ago)
In your time zone: Mar 5 12am EST
Region EMEA

Working for us offers the challenge and stimulation of a competitive commercial environment combined with the supportive personal atmosphere of a small company.

We are successful and still growing as a business. We operate commercially, but our not-for-profit status means we can - and do - invest back into the organisation. Today, we are at the start of a new 3-year strategy that includes investing in some diverse and dynamic new roles. It marks a very exciting time for us in shaping the customer experience of the future and is a great opportunity for anyone with the skills, aptitude and hunger to join us on the journey.

Past winners

UKCSI Award Best in UK

UKCSI Award Most Improved
Yorkshire Bank

Morrisons Utility Services Customer Focus Award – SME
CODE Student Accommodation

TLF Best Return on Customer Service Investment Award

SocialSignIn Best Application of Technology Award

Quality Service Provider Award
Honda Financial Services

Paragon Customer Communications Best Use of Customer Insight Award
Virgin Money

Grass Roots Best Customer Service Collaboration Award
Skanska UK

Rant & Rave Best Customer Satisfaction Strategy Award
Her Majesty’s Passport Office

InMoment Customer Commitment Award
Disclosure and Barring Service

Cabot Credit Management Employee Engagement Strategy Award
Electricity North West

Pension Insurance Corporation Customer Satisfaction Innovation Award

The NEC Customer Feedback Strategy Award
Nu-Heat Underfloor Heating & Renewables

ABa Quality Monitoring Best Customer Experience Award
Barclays Wealth Management

Hitachi Capital Customer Focus – Large Enterprise Award
Pension Insurance Corporation

Auto Windscreens Customer Service Strategic Leadership Award
Jeremy Hyams, CEO, Claims Consortium Group