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Organizer Awards International Ltd
Submission deadline 25 Jun 2021 5:00pm UTC (4 months ago)
In your time zone: Jun 25 1pm EDT
Date Awarded 14 Oct 2021 5:00pm UTC (12 days ago)
In your time zone: Oct 14 1pm EDT
Region EMEA
Details

The UKCXA® 2021 is going to be a celebration of the wonderful CX innovations developed in the past year!

A lot has happened and so many people in business have done so much good to help in the crisis.

The achievements of everybody are utterly amazing and now it’s time to recognise them.

Categories
• Customers at the heart of everything
• Customer Experience in the Crisis 
• Customer-Centric Culture
• Employee Experience in the Crisis
• Best Use of Insight and Feedback
• B2B Customer Experience
• Customer Experience for SMEs
• Digital Transformation
• Business Change and Transformation
• Outsourcing
• Contact Centre - Large
• Contact Centre - Small
• Financial Services
• Best Use of Technology
• Best Customer Service
• Learning and Development
• Diversity and Inclusion
• Vulnerability
• Health and Wellbeing - Customers and Employees
• CX in the Community
• CX Team of the Year
• CX Professional of the Year
• CX Leader of the Year

Past winners

2020 Winners

Overall Winner
• Vitality Health

Customers at the Heart of Everything
• Fred. Olsen Cruise Lines

Customers at the Heart of Everything - Telecoms
• BT Enterprise

Customers at the Heart of Everything - Financial Services
• Intuit Quickbooks

Customers at the Heart of Everything - Utilities and Housing Provider
• Octopus Energy

Customers at the Heart of Everything - SME
• Vanarama

Product or Service Development
• BT Enterprise

Business Change and Transformation
• DHL Supply Chain and Homebase

Financial Services
• Capital One

Contact Centre
• SGN Ltd

Employees at the Heart of Everything
• Vanarama

Employee Experience during the Crisis
• AX

Employees at the Heart of Everything - Financial Services
• Vitality Health

Customer Experience during the Crisis - SME
• Vanarama

Customer Experience during the Crisis
• Aspen Healthcare

Online Customer Experience
• Octopus Energy

Online Customer Experience - SME
• Vanarama

B2B Customer Experience
• Vitality Health

B2B Customer Experience - SaaS
• Lead Forensics

Customer-Centric Culture
• Vanarama

Customer-Centric Culture - Utilities
• Octopus Energy

Customer-Centric Culture - Financial Services
• Intuit Quickbooks

Use of Insight & Feedback - Programme
• Virgin Money & InMoment

Use of Insight & Feedback
• BT Enterprise

Team of the Year
• NatWest Bank

B2B Customer Experience - SME
• NatWest Bank