UK Customer Experience Awards 2022 | Awards International Ltd | 8 April 2022 | Wembley Stadium, London HA9 0WS, UK

The UK Customer Experience Awards® is back - and it's going to be better than ever!
As Britain's original - and biggest - CX celebration, companies view these awards as the ultimate marque of achievement in customer experience - and rightly so.

This is your chance to compete with the UK's most innovative organisations and spread the word about your incredible results, all while having a shared experience with your team.
Winning will send a powerful message that you put your customers first, but CXA® is a fantastic learning opportunity for everyone involved - no matter the result!

Categories

CX Classics
• Customers At The Heart Of Everything
• Best Customer Experience In The Crisis
• Best Customer-Centric Culture
• Best B2B Customer Experience
• Best Customer Service
• Best Use Of Customer Insights & Feedback
• Business Change And Transformation
• Best Customer Experience Strategy
• Best Use Of Technology
• Best Employee-driven CX
• Best Innovation In CX
• Best Measurement In Customer Experience

CX Spotlights
• Vulnerability/health And Wellbeing In CX
• Best Digital Transformation
• Financial Services
• Best Learning And Development
• Best Contact Centre
• Best Outsourcing
• Best CX In Health Services
• Best Customer Experience For SMEs
• Most Improved CX
• Most Improved Complaint Handling
• Best Complaint Handling

CX Professionals
• CX Team Of The Year
• CX Leader Of The Year
• Woman CX Professional Of The Year

2021 Winners

Overall Winner
• Knight Frank

Customers At The Heart Of Everything
Gold Awards Winner: Vanarama
Silver Awards Winner: Mears
Bronze Awards Winner: Hitachi Capital Vehicle Solutions

Customers At The Heart Of Everything™ - Large Companies
Gold Awards Winner: Knight Frank
Silver Awards Winner: Virgin Money
Bronze Awards Winner: Ageas UK

Customers At The Heart Of Everything™ - Telecoms
Gold Awards Winner: Telefonica/O2 UK
Silver Awards Winner: Vodafone
Bronze Awards Winner: Swish Fibre

Customers At The Heart Of Everything™ - Covid Response
Gold Awards Winner: The AA
Silver Awards Winner: Findel Education
Bronze Awards Winner: Openreach

Customer Experience In The Crisis
Gold Awards Winner: JTGroup
Silver Awards Winner: Pharmacy2U
Bronze Awards Winner: Talktalk Telecom Group

Customer Experience In The Crisis - Large Companies
Gold Awards Winner: NHS Scotland In Partnership With Servicenow
Silver Awards Winner: Knight Frank
Bronze Awards Winner: AIB

Customer Experience In The Crisis - Up To 250 Employees
Gold Awards Winner: Vanarama
Silver Awards Winner: Tabology Ltd
Bronze Awards Winner: Flipdish

Employee Experience In The Crisis
Gold Awards Winner: Octopus Energy
Silver Awards Winner: Financial Services Compensation Scheme
Bronze Awards Winner: LV

Employee Experience In The Crisis - SME
Gold Awards Winner: Vanarama
Silver Awards Winner: Intelligo Software

Vulnerability, Health And Wellbeing
Gold Awards Winner: Warmworks Scotland LLP
Silver Awards Winner: Vanarama
Bronze Awards Winner: Unibail Rodamco Westfield In Partnership With Ethos Farm

Business Change And Transformation
Gold Awards Winner: Aspen Healthcare
Silver Awards Winner: Vodafone
Bronze Awards Winner: Financial Services Compensation Scheme

Business Change And Transformation - SME
Gold Awards Winner: Vanarama

Digital Transformation
Gold Awards Winner: Vanarama
Silver Awards Winner: DHL Supply Chain
Bronze Awards Winner: Wunderman Thompson Commerce For CX Reset

Best Use Of Technology
Gold Awards Winner: Consumer – BT/EE/Plusnet
Silver Awards Winner: Unibail Rodamco Westfield In Partnership With Ethos Farm
Bronze Awards Winner: Capita

Best Use Of Technology - SME
Gold Awards Winner: Vanarama
Silver Awards Winner: ACF Technologies
Bronze Awards Winner: Green Flag

Financial Services
Gold Awards Winner: AIB
Silver Awards Winner: Brewin Dolphin Ltd
Bronze Awards Winner: Virgin Money

Outsourcing
Gold Awards Winner: Yodel
Silver Awards Winner: SES Home Services With Freshnous

CX In The Community
Gold Awards Winner: DHL Supply Chain

Contact Centre - Small
Gold Awards Winner: Insite Energy Ltd
Silver Awards Winner: XLN
Bronze Awards Winner: East Midlands Railway

Customer-Centric Culture
Gold Awards Winner: Knight Frank
Silver Awards Winner: Telefonica 02 UK
Bronze Awards Winner: Virgin Money

Customer-centric Culture - SME
Gold Awards Winner: Classforkids
Silver Awards Winner: Code Student Accommodation
Bronze Awards Winner: Financial Services Compensation Scheme

Best Use Of Insight And Feedback
Gold Awards Winner: Virgin Media
Silver Awards Winner: AIB
Bronze Awards Winner: Kindred Group

Best Use Of Insight And Feedback - Customers Voice
Gold Awards Winner: East Midlands Railway
Silver Awards Winner: JT Group
Bronze Awards Winner: Lead Forensics

Learning And Development
Gold Awards Winner: Vanarama
Silver Awards Winner: Knight Frank
Bronze Awards Winner: RCI Financial Services

B2B Customer Experience
Gold Awards Winner: Brenntag UK & Ireland In Association With B2B International
Silver Awards Winner: Colt Technology Services
Bronze Awards Winner: XLN

B2B Customer Experience - SME
Gold Awards Winner: Octopus Energy
Silver Awards Winner: Sage
Bronze Awards Winner: OnTheMarket

Best Customer Service - Up To 5000 Employees
Gold Awards Winner: Octopus Energy
Silver Awards Winner: Ageas UK
Bronze Awards Winner: Financial Services Compensation Scheme

Best Customer Service - Up To 100 Employees
Gold Awards Winner: Aico Ltd
Silver Awards Winner: Swish Fibre
Bronze Awards Winner: Atomy UK

Customer Experience For SMEs
Gold Awards Winner: Insite Energy Ltd

CX Team Of The Year - 5001 Plus Employees
Gold Awards Winner: Vodafone
Silver Awards Winner: Virgin Money
Bronze Awards Winner: Volvo Car Corporation

CX Team Of The Year - Up To 5001 Employees
Gold Awards Winner: Vitality
Silver Awards Winner: East Midlands Railway

CX Leader Of The Year
Gold Awards Winner: Gemma Colby - Yell UK
Silver Awards Winner: Neil Grabham - East Midlands Railway
Bronze Awards Winner: Nicola Harris - Telefonica/O2