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Organizer Institute of Customer Service
Date Awarded 7 Mar 2023 5:00pm GMT (9 months ago)
In your time zone: Mar 7 12pm EST
Region EMEA

Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

The categories are as follows:
• Best Application of Technology
• Best Customer Satisfaction Strategy
• Best Customer Service Partnership Award
• Best Use of Customer Insight
• Customer Service Changemaker Award
• Customer Commitment Award B2B
• Customer Commitment Award B2C
• Customer Feedback Strategy Award
• Customer Focus Award – Large enterprise
• Customer Focus Award – SME
• Customer Satisfaction Innovation Award
• Customer Service Strategic Leadership Award
• Employee Engagement Strategy Award
• Customer Service Professional of the Year Award
• Trusted Quality Provider Award
• Sustainable Customer Service Award
• Customer Service Return on Investment Award

Past winners

2021 Winners

UKCSI Most Improved Award
• Swinton Insurance

UKCSI Best in the UK Award
• first direct

Best Application of Technology Award
• Cabot Financial

Best Customer Satisfaction Strategy
• Transport for London Commercial Development

Best Customer Service Co-Creation Collaboration Award
• HM Passport Office

Cabot Financial Sustainable Customer Service Award
• Hitachi Capital Vehicle Solutions (part of Hitachi Capital UK PLC)

Customer Service Changemaker Award
• Alison Jennings, Head of Customer Experience, Xoserve

Customer Service Strategic Leadership Award
• Richard Pash, UK Chief customer Officer, Zurich Insurance

Employee Engagement Strategy Award
• Boots UK

Freshworks Best Customer Experience Award
• Octopus Energy

Ipsos MORI Customer Feedback Strategy Award
• O2

Kantar Best Use of Customer Insight Award
• Electricity North West

Morrison Water Services Customer Focus Award - SME
• The Edinburgh Casting Studio

Pension Insurance Corporation Customer Satisfaction Innovation Award
• Yell

Quality Service Provider Award
• MSC Industrial Supply Co.

Salesforce Customer Commitment Award
• Knight Frank

Sitel Group Customer Focus Award - Large Enterprise
• Pension Insurance Corporation

TLF Research Best Return on Customer Service Investment Award
• SP Energy Networks