UK Customer Satisfaction Awards 2023 | Institute of Customer Service | London Hilton on Park Lane, 22 Park Ln, London W1K 1BE, UK
Venue
London Hilton on Park Lane
London Hilton on Park Lane, 22 Park Ln, London W1K 1BE, UK
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| Organizer | Institute of Customer Service |
| Date Awarded |
7 Mar 2023 5:00pm GMT
(9 months ago)
In your time zone: Mar 7 12pm EST |
| Region | EMEA |
Details
Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.
The categories are as follows:
• Best Application of Technology
• Best Customer Satisfaction Strategy
• Best Customer Service Partnership Award
• Best Use of Customer Insight
• Customer Service Changemaker Award
• Customer Commitment Award B2B
• Customer Commitment Award B2C
• Customer Feedback Strategy Award
• Customer Focus Award – Large enterprise
• Customer Focus Award – SME
• Customer Satisfaction Innovation Award
• Customer Service Strategic Leadership Award
• Employee Engagement Strategy Award
• Customer Service Professional of the Year Award
• Trusted Quality Provider Award
• Sustainable Customer Service Award
• Customer Service Return on Investment Award
Past winners
2021 Winners
UKCSI Most Improved Award
• Swinton Insurance
UKCSI Best in the UK Award
• first direct
Best Application of Technology Award
• Cabot Financial
Best Customer Satisfaction Strategy
• Transport for London Commercial Development
Best Customer Service Co-Creation Collaboration Award
• HM Passport Office
Cabot Financial Sustainable Customer Service Award
• Hitachi Capital Vehicle Solutions (part of Hitachi Capital UK PLC)
Customer Service Changemaker Award
• Alison Jennings, Head of Customer Experience, Xoserve
Customer Service Strategic Leadership Award
• Richard Pash, UK Chief customer Officer, Zurich Insurance
Employee Engagement Strategy Award
• Boots UK
Freshworks Best Customer Experience Award
• Octopus Energy
Ipsos MORI Customer Feedback Strategy Award
• O2
Kantar Best Use of Customer Insight Award
• Electricity North West
Morrison Water Services Customer Focus Award - SME
• The Edinburgh Casting Studio
Pension Insurance Corporation Customer Satisfaction Innovation Award
• Yell
Quality Service Provider Award
• MSC Industrial Supply Co.
Salesforce Customer Commitment Award
• Knight Frank
Sitel Group Customer Focus Award - Large Enterprise
• Pension Insurance Corporation
TLF Research Best Return on Customer Service Investment Award
• SP Energy Networks