UK Customer Service Excellence Awards 2020 | Charlton Grant Ltd. | 28 February 2020 | Café de Paris, 3-4 Coventry St, London W1D 6BL, UK

The UK Customer Service Excellence Awards will return for its third year to Café de Paris, London, to celebrate customer service success in the insurance and broker markets.

With new trends on the horizon and more changes on the way, there are now more options than ever when it comes to choosing insurance, and customers want firm assurance that the company they choose puts the customer first and at the heart of their product offering. The Customer Service Excellence Awards offers you the opportunity to achieve a seal of approval and make your company the preferred customer choice. This accreditation rewards your hard work and ongoing attention to detail, proudly positioning your company as a leader within the market and gives you the opportunity to tell the world you are the best! The award categories have been designed to allow you to showcase all areas of customer service, whether that’s your call centre, your claims staff, your charitable work, how you go the extra mile in all aspects of customer service as well as many more customer-centric categories, there is something for everyone! The judging panel is made up of some of the UK’s leading customer service experts who demand very high expectations – meaning this is a very prestigious accolade to win. So, if you feel your business and your staff deserve recognition for championing customer service excellence, then be sure to nominate for free and get your tickets for one of the most exciting events of the year.

2019 Past Winners

Best Customer Engagement
WINNER - Zurich Insurance plc
HIGHLY COMMENDED - Bollington Wilson & Marmalade

Best Customer Retention and Loyalty
WINNER - SmartSearch
HIGHLY COMMENDED - World Wide Internet Insurance Services & AX

Best Use of Customer Feedback
WINNER - EDAM Group
HIGHLY COMMENDED - Bollington Wilson & Booking Protect

Investment in Company Culture
WINNER - NFU Mutual
HIGHLY COMMENDED - Domestic & General & EDAM Group

Best Use of Customer Service Technology
WINNER - Covéa Insurance plc
HIGHLY COMMENDED - eviid

Best Customer Service Product for BUSINESS
WINNER - eviid
HIGHLY COMMENDED - inCase

Best Customer Service Product for CUSTOMER
WINNER - ARAG plc
HIGHLY COMMENDED - Auger

Outstanding Customer Journey
WINNER - CEGA Group
HIGHLY COMMENDED - Auto Windscreens

Above and Beyond
WINNER - By Miles
HIGHLY COMMENDED - Lifepoint Healthcare

Fight Against Fraud
WINNER - Sedgwick
HIGHLY COMMENDED - LV General Insurance Group Ltd

Best New Business Initiative
WINNER - Sedgwick
HIGHLY COMMENDED - Auger

Giving it Back to Charity
WINNER - Ninety Consulting
HIGHLY COMMENDED - Freedom Group Services