UK Customer Service Excellence Awards 2022 | Charlton Grant Ltd. | 28 January 2022 | Shaka Zulu, Stables Market, Chalk Farm Rd, London NW1 8AB, UK

Modern Insurance Magazine is proud to bring you the UK Customer Service Excellence Awards again in 2022. The awards will return for its fourth year to celebrate customer service success in the insurance and broker markets. Held at the spectacular and sought after Shaka Zulu in Camden, it’s unique, convivial and dynamic atmosphere will allow us to come together again and properly celebrate customer-centric excellence.

With 2020 bringing to the fore the true weight and value of the customer experience, price is no longer the main driver when purchasing a service within the insurance sector. Customers are more engaged in understanding how a business represents itself and technology has seen astronomical integration with quality communication still remaining at the heart of all transformations. And so, in response to that shift we have introduced brand new award categories.

We want to celebrate and recognise the huge strides and leaps our amazing industry has made to embrace customer service and we look forward to seeing you all here to celebrate together once again!

Categories:
• Retention and Loyalty
• Best Use of Company Feedback
• Best Customer-centric Culture
• Best Insurtech
• Best Customer Service Product
• Outstanding Customer Journey
• Above and Beyond
• Fight Against Fraud
• Best New Business
• Giving it Back to Charity
• Best Customer Service in Social Media
• Customer Experience in a Crisis
• Contact Centre Support Team of the Year
• Unsung Hero Award
• Best Vulnerable Customer Initiative
• Diversity and Inclusion
• Learning and Development
• Best Digital Transformation in a Crisis

2020 Past Winners

Best Customer Engagement
WINNER - QBE insurance in partnership with Digital FinePrint (DFP)

Best Customer Retention and Loyalty
WINNER - The Home Insurer

Best Use of Customer Feedback
WINNER - Plantec Assist

Investment in Company Culture
WINNER - Minster Law
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Best Use of Customer Service Technology
WINNER - Aviva UK

Best Customer Service Product for BUSINESS
WINNER - RightIndem

Best Customer Service Product for CUSTOMER
WINNER - By Miles

Outstanding Customer Journey
WINNER - Kindertons Accident Management

Above and Beyond
WINNER - By Miles

Fight Against Fraud
WINNER - NICE
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Best New Business Initiative
WINNER - By Miles

Giving it Back to Charity
WINNER - Minster Law