UK National Innovation Awards 2021 | Directors Club World | 2 November 2020 | London, UK

The UK National Innovation Awards (the Nationals) were launched in 2016 by Directors Club United Kingdom to recognise technology innovations and their impact on customer experience, operational performance and employee engagement.

The Nationals are open to all technology developers worldwide, as long as their solution or product is available for purchase in the UK (directly or via resellers).

Past winners and finalists are celebrated permanently on our Honours Board.

Uniquely, our Judging Faculty is drawn from the leadership of the functions and divisions pertinent to each award category. Judges are also members of Directors Club United Kingdom.

We do not recruit judges from consultancies, suppliers, resellers or technology vendors.

The UK National Innovation Awards competition has been an all-digital process long before the pandemic forced all events to become virtual.

Back in 2016, we wanted to reinvent the cost-model for award programme participation, and at the same time minimise the environmental impact associated with traditional award-giving.

Our end-to-end, all-digital process not only produces as-near-as-possible no environmental impact, it also removes all the costs typically associated with award-giving, including category entry, gala prizing giving attendance, travel and accommodation, and time out of the office.

Our 2020 competition only suffered a minor delay as the UK entered a national lockdown.

Categories
An innovative tool or feature that improves:
A – Remote Employee Productivity & Performance
B – Remote Workforce Management
C – Remote Access to IT Resources
D – Remote Team Project Management
E – Remote Team Communication & Collaboration
F – Remote Management of Customer Interactions
G – Remote Employee Experience & Wellbeing
H – Remote Working Security & Compliance
I – Remote Employee Onboarding & Training

2020 Winners

HONOURS BOARD

Cloud Contact Centre:
• NICE inContact

Collaboration & Internal Communication:
• Alcatel-Lucent Enterprise

Customer Feedback:
• Clarabridge

Costumer Interaction Automation:
• Jacada

Service Personalisation:
• Healthcare Communication

Automated Costumer Support:
• Jacada

Blending Human & Artificial Intelligence:
• Concentrix & unlabel

Personalising Costumer Interactions:
• Personafy XP

Digital Self-Service Innovation:
• Jacada

Virtual Costumer Assistant Innovation:
• Nuance

Voice of the Costumer Innovation:
• Wizu

Live Chat Innovation:
• IPSoft