US Customer Experience Awards 2024 | Awards International | 10 May 2024 | TBA

The US Customer Experience Awards™ by Awards International is the world's premier celebration of CX talent across the US. Our mission is to give our winners the recognition, learning and networking opportunities they deserve, and to help shape and advance global CX standards.

Categories:

• CX Classics
Customers at The Heart of Everything™
Best Customer Experience Strategy
Best Use of Customer Insight & Feedback
Best Contact Center
Best Employee-Driven Customer Experience
Customer-Centric Culture
Best Measurement in Customer Experience
Best Customer Service
Best Complaint Handling

• CX Spotlight
Best Digital Customer Experience
Best Use of Technology
Best Business Change and Transformation
Best B2 B Customer Experience
Best Csr Approach
Best Innovation in Cx
Best Digital Transformation
Best User Experience
Best Use of Ai
Best Learning and Development

• Cx Professionals
Cx Team of The Year
Cx Leader of The Year

2023 Winners

Overall Winner
• Dow

Best Customer Experience Strategy
• Samsung

Best B2B Customer Experience
Gold Winner: Univar Solutions
Silver Winner: Dow
Bronze Winner: Benco Dental

Best Use of Insight & Feedback
Gold Winner: Dow
Silver Winner: Univar Solutions
Bronze Winner: Shell - Customer Operations Americas

Best Measurement in CX
• Dow

Best Business Change and Transformation
Gold Winner: American Medical Association
Silver Winner: Univar Solutions
Bronze Winner: Shell International

Best Use of Technology
• American Medical Association

Best Digital Transformation
Gold Winner: Dow
Silver Winner: Prudential Financial
Bronze Winner: Lex Mundi

Best Digital Customer Experience
• Samsung

Best Innovation in CX
Gold Winner: Shell International
Silver Winner: Univar Solutions
Bronze Winner: The Clearing

Best CX in Health Services
• Cardinal Health

Best Customer Service
• Univar Solutions

Best CX in Financial Services
• Prudential Financial

Customer-Centric Culture
Gold Winner: Providence
Silver Winner: Aeroportos Brasil Viracopos

Employees at the Heart of Everything
Gold Winner: Cisco
Silver Winner: Shell - Customer Operations Americas

Customers at the Heart of Everything
Gold Winner: Blue Cross and Blue Shield of Kansas City
Silver Winner: Sage
Bronze Winner: Prudential Financial

CX Team of the Year
• Prudential Financial

CX Leader of the Year
• Gratia Carver - Blue Cross and Blue Shield of Kansas City