What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Wed Apr 28 PDT (9 months ago)
In your timezone (EST): Wed Apr 28 2:00pm - Wed Apr 28 8:00pm
Location Virtual
Region Americas

AI – it’s the new favorite buzzword. The truth is, what AI can do depends on its application, the industry it’s used in and the people (or machines) using it. It’s why it’s hard to know exactly where to begin.

Join us to hear from industry expert and customer experience consultant Annette Franz. You’ll learn what works and what doesn’t when it comes to AI technologies. Plus, how AI helps create extraordinary customer experiences that build deeper brand loyalty and relationships that last.

What you can expect?
• Gain a greater understanding of customer journeys
• Learn what works and what doesn’t for contact centers and AI
• Get strategies for using new AI technologies to drive desired experiences
• Discover how to build stronger loyalty and longer customer relationships


2021 Speakers


Annette Franz
Founder and Chief Experience Officer, CX Journey

Laura Bassett
Senior Director of Product Marketing, NICE inContact