Virtual Event

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Event Date Wed Nov 4 CET - Thu Nov 5 CET (about 1 year ago)
In your timezone (EST): Wed Nov 4 2:00am - Thu Nov 5 11:00am
Location Virtual Event
Region EMEA

With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.


2020 Speakers


Anne-sophie Grouchka
Chief Customer Officer, Allianz

Olga Khoubaeva
Head of Customer Engagement, Carrefour

Gerben Sikkema
Director Loyalty Partnerships, Airfrance Klm Group

Steven Jacobs
Area Director Oxford, Hsbc

Fredrik Lemming
Head of Sales, Telia

Sophie Clarke
Director, Social Media Emea, Rhg