10th Annual Strategic Customer Excellence Summit 2021 | Allan Lloyds | 14 April 2021 | Online
Venue
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| Event Date |
Wed Apr 14 CEST - Thu Apr 15 CEST (over 3 years ago)
In your timezone (EST): Wed Apr 14 2:00am - Thu Apr 15 11:00am |
| Location | Online |
| Region | EMEA |
Details
In the world of constant competition and instability the exploration of the digital, physical and social realms of customer experience may appear a key decision to create a unique and superior customer experience in all business-to-consumer markets.
The era of ceaseless change requires us to be prepared to the advancements of next-generation technologies, when traditional rule-based decision-making may not be able to adapt effectively to meet customer expectations and requirements. Is your company ready for the latest trends and innovations to make sure you are bettering your customer experience at your full potential?
Hottest topics will be discussed this annual
• Customer experience sphere – A new battlefield for 2021
• Service segment becoming the major influence on the customer experience management markets growth: Easiness and convenience for all kinds of customers
• Digital customers and their new shopping journeys: More and faster as a new standard
• Managing a new nature of customer complaints: Tech complaints – The right response and resolutions
• Omnichannel is the new norm: Why is such experience crucial?
• How to interact with customers on various platforms coherently? Multichannel experience becoming omnichannel
• Cognitive chatbots maintaining utmost customer experience: AI and ML conquering all the spheres, the best practices for CX implementation
• ML and AI for optimising operations: The benefits of augmented data management
• Does self-service technology assure customer satisfaction? Perceiving customer satisfaction with technology-based services
Speakers
2021 Speakers
Svetla Scheiber
Customer Success Manager, Microsoft
Achim Deninger
Head of Omnichannel Experience & Transformation, Telefonica
Mino Morini
Customer Care Director, Sky
Monica Hernandez Urbina
Vice President, Customer Experience, Change Management, Communications, Swiss Re
Carina Ahlberg
Head of Customer Experience, Volkswagen Group
Sponsors & Partners
2021 Sponsors
GOLD SPONSORS:
• eGain
• Quadient
SILVER SPONSORS:
• Calabrio
• Freshworks
• Genesys
• GemSeek
• Sparkcentral, powered by Hootsuite
• Talkdesk