11th Annual Customer Experience Strategies Summit 2022 | Food Safety & Regulation Canada | 13 June 2022 | Hilton Toronto, 145 Richmond St W, Toronto, ON M5H 2L2, Canada

The 11th Annual CX Strategies Summit returns to Toronto in 2022 with CX innovators from top North American brands.
Secure your spot today and:

• Determine your brand’s core value and how to embed CX strategically.
• Execute a powerful CX transformation to better engage your customers.
• Establish an in-depth CX investment approach resulting in positive ROI.
• Leave with best practices for a holistic and predictive CX program for any business.
• Take away solutions to your pain points from 40+ leading CX speakers.
This year’s edition is an in-person event featuring interactive sessions, curated breakout learning and face-to-face networking opportunities. The conference will also be streamed virtually for attendees that can’t make it in person.

SOURCE ACTIONABLE CX STRATEGIES

• Discover how Procter & Gamble leverages its brand voice to impact societal change.
• Re-engage your customer base with the latest data-driven strategies from MLSE.
• Strike a balance between utilizing your customers’ data while respecting their privacy with Holt Renfrew.
• Examine how Walmart has widened its pool of prospects and discovered untapped revenue streams.
• Learn about Tim Hortons’ state of the art approach to rewarding customers and establishing brand loyalty.
• Get access to unpublished ideas on new CX dynamics from The Bay, Cineplex and Canada Post.

LEVERAGE THE POWER OF AN IN-PERSON & VIRTUAL EVENT:

This hybrid experience is specially designed to help attendees capture the most value possible!

• More attendees and broader reach to help expand your network and enhance peer-to-peer learning
• One week of pre-event virtual networking through the platform to cultivate lasting connections
• Both an in-person and virtual exhibitor hall to consult with CX experts and get your toughest questions answered
• AI matchmaking tools and filters to help you connect and build relationships with peers that have similar interests and career objectives
• On-demand speaking sessions and content that can be viewed anytime, anywhere

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS:

This event brings together the biggest names in customer experience and provides them with leading solutions. It enables them to access strategically focused content in an environment conducive to forging lasting business partnerships.

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our limited sponsorship opportunities now.

2022 Speakers

Geraldine Huse
President, P&G

Kristina Smith
Chief Privacy Officer, Holt Renfrew

Matthew Moore
VP, Digital & Loyalty

Galen Davies
VP, Commercial Brand & Strategy

Mark Ditmars
VP, Corporate Partnerships

Suzanne Knight
VP, Transformation Services

Houssam Chehabeddine
VP, Hershey

Katherine Bond-Debicki
Chief Marketing Officer, KFC

Sari Deckelbaum
VP, eCommerce

Sarah Chapman
Global Chief Sustainability Officer, Manulife

Umair Vanthaliwala
VP, Digital

Sachin Arora
Divisional VP, Marketing Strategy, Insights & Analytics

Elsawy Yehia
VP, Product & Design

Greg Ambrose
VP, Consumer Marketing

Sabrina Zollo
VP, Marketing, Cheese & Tablespreads

Anjali Kapal
Vice-President, Product Management and Development

John Vellinga
Founder & CXO

Alison Simpson
Chief Marketing Officer, Key

Fanny Mooijekind
Director Omnichannel Experience & eCommerce, Pelican

Johnny Russo
Chief Digital Officer, Lamour

Sara Schmidt
VP, Enterprise Strategy

Hussein M. Dajani
General Manager, Digital and CX Transformation

Ivano Pirro
VP, Sales and Customer Experience

Wael Chehade
Chief Operating Officer, Second Cup

Alfonso Troisi
President, Nespresso

David Lui
CEO & President, Korite

Erin Gray
SVP, Customer Experience, ENDY

2022 Valued Partners

GOLD
• Pcipal
• Zendesk