TBA, Vienna

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Event Date Wed Oct 6 CEST - Thu Oct 7 CEST (9 months ago)
In your timezone (EDT): Wed Oct 6 2:00am - Thu Oct 7 11:00am
Location TBA
Region EMEA

Unprecedented and fast-moving events have marked the evolution of contact centres. Alongside rapidly evolving technologies a profound industry transformation has been accelerated.

What will be the driver of the technological shift? Why is employee engagement a key point in the company’s strategy plans and why is important to enhance customer agents’ autonomy? How can organisations enhance customer experience and increase satisfaction? How to be proactive and why resiliency plan is a must? The 12th Annual Optimising Contact Centres Summit has been designed to guide you through the latest topics and trends that are altering the current state of the contact centres’ field. This highly interactive business conference will provide you with answers and solutions to keep you and your business up-to-date.

Come and learn from the top industry players who through real case studies, industry insights and interactive discussions will share their experience. Do not miss your chance to enjoy limited seats and the opportunity to exchange ideas and network with senior-level decision-makers.


2021 Speakers

My Lindstrom
Head of Business Development & Commercial, Volvo

Ulf Michaelis
Director Customer Service & Sales

Thomas Reby
Head of Hardware, Google Store and Google One, EMEA

Danny Dario Winandy
Head of Customer Sales & Service, Carlsberg Group

Laszlo Bek-Balla
Head of Digital Channels & Contact Centre

Sponsors & Partners

2021 Sponsors


• Infobip
• Simply Contact
• Verint

• VCC Live
• Vonage

• Transcom