12th Strategic Customer Excellence Summit 2023 | 18 April 2023 | ARCOTEL Wimberger Wien, Neubaugürtel 34-36, 1070 Wien, Austria

It is a business event where experienced leaders from top companies within the cross-industry field will dwell on the main challenges and trends in Customer Excellence areas. This highly interactive conference will provide you with valuable information on Current Trends and Challenges the Industry is Facing, How does customer needs changes after Covid, Digital Customer Experience and implementation of AI. Last but not least, you will gain an insight into new ways of working with consumers and new technologies that can solve changing customer needs, challenges, prevent problems before they arise as well as identify opportunities.
This conference will give you the chance to benefit from remarkable networking opportunities with senior-level decision makers due to the limited seats. It is the right place to discuss your ideas with peers and establish considerable business contacts. Do not wait and reserve your seat at our cross-industry event!

Cover Over 7 Topics:

• Multichannel vs Omnichannel Customer Service
• Managing the Digital Customer Experience
• The Future of Personalisation—And How to Get Ready for It
• How Did Customer Needs Change After Covid?
• What Is an Excellent Customer Service Experience?
• A Digital Journey to Customer Excellence. How Do You Embrace This Rapidly Changing Digital World and Make the Best Automation Choices?
• Current Trends and Challenges the Industry is Facing

2023 Speakers

Aida Baban
Head Customer Excellence & Governance, Bayer Vital

Nico Mombaerts
International Privacy Compliance Manager EEMEA/BENELUX, AbbVie

Donata Peksa
Head of Brand Experience, HSBC

Francisco Javier Fillat Espuña
Head of Omnichannel, Takeda

2023 Sponsors

GOLD SPONSORS:
• ForgeRock
• iC Consult

BRONZE SPONSOR:
• Centrecom