13th BPO Innovation Summit and Awards 2024 | UBS Forums | 22 April 2024 | The Lalit Mumbai, Chhatrapati Shivaji Maharaj Int'l Airport Rd, Navpada, Marol, Andheri East, Mumbai, Maharashtra 400059, India

Venue
The Lalit Mumbai
The Lalit Mumbai, Chhatrapati Shivaji Maharaj Int'l Airport Rd, Navpada, Marol, Andheri East, Mumbai, Maharashtra 400059, India

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Event Date Tue Apr 23 IST (8 months ago)
In your timezone (EST): Mon Apr 22 2:30pm - Mon Apr 22 2:30pm
Location The Lalit Mumbai
Chhatrapati Shivaji Maharaj Int'l Airport Rd, Navpada, Marol, Andheri East, Mumbai, Maharashtra 400059, India
Region APAC
Details

Forums, are poised to play a crucial role in addressing the challenges faced by the BPO industry. By fostering a comprehensive dialogue, the summit aims to tackle regulatory complexities, market dynamics, the seamless integration of technology. As the industry grapples with the influence of AI and strives to build resilient workforces, this summit provides a unique platform for industry leaders to collaborate, share insights, and chart the course for the future of BPO. Through collective efforts, the summit is dedicated to finding innovative solutions that will propel the BPO sector into a new era of success and sustainability.

Speakers

2024 Speakers

Dhipak Dhar
Senior Director - Digital CX India Business Leader APAC And Sogeti

Chandra Surbhat
Global Head, Digital Experience And Transformation, Wipro Enterprise Futuring

Swaroop Biswas
Head Of Experience Design (UX COE)

Saswati Mittra
Associate Director, Quality & Training, Software & Platform Ecosystem

Kartar Saxena
VP - Strategic Business Group

Gopal Parasnis
VP - Global Head For Digital Transformation, BFSI

Pravin Thombare
Head Of Technology

Prasad Naik
Vice President - Operations

Sundar Hariharan
Head Of Digital Center Of Excellence

Trisha Srivastava
Vice President

Arun Kumar Das
Global Head Learning & Customer Experience

Gurbans Chatwal
Vice President Innovation & Intelligent Automation

Manish Bhilwadkar
Senior Vice President - Quality

Rinoo Rajesh
Vice President - Head Digital & Business Transformation Services

Jaydip Dhar
Chief Operating Officer (COO)

Amitabh Vartak
Global - SBU Head HCL

Nilesh Velankar
Head Cloud Delivery

Loly Vadassery
Chief Human Resources Officer

Anand Krishnamoorthy
Director - Risk Management And Compliance

Kiran Chittar
Business Head (Digital BPS)

Dr. Jude Xavier
Senior Director | Human Resources

Stephen Ernest
Senior Vice President India International Operations

Ram Kumar Chaudhary
Vice President - Business Excellence

Lalit Desiraju
Senior Vice President

Jigar Parikh
Digital Transformation Lead | Director - Intelligent Automation & Tech Led Solutions

Bhavesh Lakhani
EVP & Global Chief Information Office, Firstsource

Sponsors & Partners

2024 Partners

GOLD PARTNER:
• Assertion Collaborate Company

SILVER PARTNER:
• Calabrio

EXHIBIT PARTNER:
• TeleCMI