13th Philippines Shared Services and BPO Week 2023 | IQPC | 7 August 2023 | TBA, Philippines, Manila

The Philippines workforce primarily comprises millennials who value ownership, development, and freedom. With the millennials, the gig economy is getting bigger, which affects how Shared Services and BPO attract talent and how retention policies and total rewards are shaped. Therefore, the workforce is a huge factor in how the Shared Services and BPO industry is shaped and operated.

To future-proof Shared Services and BPO industry’s value-adding capability to the enterprise, leaders in the industry need to solidify the governance and talent movements between Shared Services and BPO. Most importantly, together, to deliver seamless services through end-to-end automation.

2023 Speakers

Maria Celina Acosta
Chief Operating Officer, ANZ GSO Manila Service Centre

Yassin Shaar
Chief Executive Officer, Origo BPO

Sharmini Krishnan
Head IBS, Philip Morris International (PMI)

Lora-Lee Lopez
Head - Global Service Center Manila, JLL Business Services

Chiles De Leon
Senior Country Managing Director & Head - Manila, Qiagen Business Services

Azhar Shaikh
Senior Vice President-Transformation & OE, Group Shared Service Center, QBE Insurance

Maria Rowena Navoa
Senior Assistant Vice President Global Business Services, Pilmico

Carlo Mata
Managing Director – Philippines Operations
White & Case Global Operations Center(Manila), LLP

David McFarland
GBS Global Director, Digital Operations, Ingram Micro

Ryan Lintag
Head of Global HR Delivery, QBE Insurance – Philippines

Fabi Carino
Country Human Resources Director, Medrisk International

Ulyses Ty
Head of Delivery Services & Digital, Sun Life Financial Asia Services Limited

Mary Margaret Tan
Chief Human Resources Officer, Primeline Products Philippines

Mitchelle Sotelo
Director of Business Operations, CBRE’s GWK Center of Excellence

Eric Riego De Dios
Global VP for Talent Experience, DOXA Talent

Jenie Policar
VP for Finance Shared Service Center, Manila, Vestas

Miks De Cadiz
Service Delivery Director of Order to Cash, Global Business Services, Japan Tobacco International (JTI)

Jhoan Lim
Director, Global Services Project Delivery – ASPAC, Johnson & Johnson

Sonja Blikra
COO/GBS Manager, Odfjell Technology

Elita Donna Rocha
Quality & CI Manager, Lufthansa Group Business Services

Kanishka Kumar Sinha
Hyperautomation Leader, Ingram Micro

Iwan Roberts
Director, Global People Operations, Services and Colleague Experience, Entain

Reah M. Yu
Site Process Lead- Data to Value, Lexmark

Beth Villanueva
Head of Shared Services Center Delivery Excellence Team, Essilor Shared Services Philippines Inc.

Ailene Garcia-Sotelo
Global Director - Record to Report, Shared Services, World Vision