Venue
Estoril Congress Center
Estoril Congress Center, Avenida Amaral. 2765-192 Estoril, Lisbon, Portugal

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Event Date Mon May 13 WEST - Thu May 16 WEST (over 2 years ago)
In your timezone (EST): Mon May 13 12:00am - Thu May 16 12:00am
Location Estoril Congress Center
Avenida Amaral. 2765-192 Estoril, Lisbon, Portugal
Region EMEA
Details

Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry.

The next generation of business services will be truly strategically valued and recognised parts of the business, a far cry from being relegated to “transactional, back-office” functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.

Two strands will be at the heart of the Business Services Organisation of the future. Discover how SSOW 2019 is at the heart of this development.

Speakers

2019 Speakers

EUROPEAN SSON ADVISORY PANEL:

Bobby Abraham
Vice President Finance Transformation, AstraZeneca

Caroline Basyn
Global Chief Information Officer and Global Business Services Officer, Mondelez Business Services

Jean Claude de Vera
President, AgileGBS, and Former Vice President of Global Business Services LafargeHolcim

Kamila Grembowicz
Senior Vice President Global Business Services, Adidas

Chris Gunning
Global Functional Owner - COE / GBS - Accounts & Commercial / Finance, Apollo Tyres

Sandy Khanna
Managing Director, Group Business Services, BT

Maciej Piwowarczyk
Vice President, Global Business Services, Discovery

Mike Stops
Group Director Service Centres, NSG

Alexander von Thielmann
Senior Vice President Shared Services, Siemens

BIG IDEAS SPEAKERS:

Mandy Hickson
Former Royal Air Force Fast Jet Pilot & Motivational Speaker
Hickson

Clara Durodié
Ai Technology Strategist and Big Ideas Speaker

Erica Ingham
CFO, Mediacom, SSOW Impact Awards Judges

Chris Gunning
Global Functional Owner - COE / GBS - Accounts & Commercial / Finance, Apollo Tyres

Bobby Abraham
Vice President Finance Transformation, AstraZeneca

Irina Chernousenko
Interim Director for Finance & Accounting Shared Services Centre, JLL

Phil Priest
Senior Vice President Global Business Services, Smith & Nephew

Joanne Griffin
EMEA Accounting Operations Director, LinkedIn

Andrew Parris
Director of Shared Services, Tarmac

Fraser Kirk
Vice President Global Human Resources Shared Services Programme, Brambles

Kamila Grembowicz
Senior Vice President Global Business Services, Adidas

Mike Stops
Group Director Service Centres, NSG

Sarunas Suipis
Vice President Operations and Managing Director, Western Union Processing Lithuania

Ramkumar Ramaswamy
General Manager, Strategy Finance Operations, Shell

Grace Winters
SSC Director, Abbott

SPEAKERS:

Sumit Mitra
CEO Tesco Global Business Service, Tesco

Angela Mangiapane
President, Mars Global Services, Mars Inc

Alexander von Thielmann
Senior Vice President Shared Services, Siemens

Jim MacDougall
Director, Global HR Services, Amazon

Suzanne Ryder
Vice President Finance Operations, Pearson

Isabel Duarte
Head of Global Financial Services, Lisbon, Grünenthal Group

Marina Kabirova
Managing Director of Shared Services Center and Head of Operations, Raiffeisen Bank

Csaba Szende
EMEA BSC Site Leader & Managing Director, Eaton

Ann-Katrin Kackur
Senior Director Global Business Services, Hire-to-Retire, Adidas

Maciej Piwowarczyk
Vice President Business Services, Discovery

Deborah Kops
Industry Influencer and Shared Services Expert, Sourcing Change

Fred Stierlin
Vice President Shared Services, Burberry

Wendy Allardes
Senior Director, HR Operations, Thermo Fisher

Teresa Michelena
Director Global Business Services Center HR, Europe, Mastercard

Nadia Hutchinson
Global Human Resources Operations Director, Kantar

Eduardo Peniche
Managing Director, Avis Budget Group Global Shared Services, Avis Budget Group

Todd Naughton
Vice President, Global Business Services, Zebra Technologies

Lori Sawyer Jenson
Vice President Global Human Resources Services, DB Schenker

Jasmeet Narang
Governance, Control & Client Management Director, Santander

Fernando Pons
Vice President and CAO, EBRD

Mayte Valverde Elices
Director Data Quality Global Centres, Santander

Rolf Lux
Head of Strategy and Operations, Global Business Services, Swiss Re

Sandeep Kulkarni
Global Shared Services Consultant Director, Jaguar Land Rover

Rob Van den Wijngaard
Manager Finance Shared Service Centre, University Leiden

Orla Weare
Senior Manager, Operational Excellence for HR Services, Amazon

Lorant BesnyI
Head of Accounting & Tax, MOL

Colin Leigh
General Manager, Tele2 Shared Service Centre, Tele2

Olga Baptista
Business Services Director, Chassis Brakes

Mike Webb
Executive Vice President, Head of Operations, Solvay Business Services

Claus Peter Schründer
Senior Vice President, HR Special Services, Deutsche Telekom AG - Services Europe

John Dickens
Head of Supplied Services, HSBC

Adrian Maciszewski
Managing Director Global Business Services, QVC

Marius Ivanauskas
Head of Global Services & Operations, Telia Company

Rab Laszlo
Director of Order to Cash, Acelity

Russell Sowden
HR Programme Manager, UCL

Ghassan Ashkar
Chief Financial Officer, Azadea Group

Fraser Kirk
Vice President Global Human Resources Shared Services Programme, Brambles

Massimo Cecchi
Financial Services Director, Barilla

Andrew Wilson
Business Transformation Director, BAE Systems

Albano Magalhaes
General Manager, SEGautomotive

Helen Emmett
Operations Director Global Financial Services, Experian

Thomas Haseneder
Global Head Global Business Services Finance Services, Ingram Micro

Hannah Reeve
Event Director, SSON

Gareth Morgan
SVP Transformation, Enabling Functions, Pearson

Lena Ellehede
Director, GBS, Process & Projects, Velux

Jean Claude de Vera
President, AgileGBS

Gloria Henry
Assistant Vice President - Operations and Director BPO/Shared Services, Port Authority of Jamaica

Jasmeet Narang
Governance, Control & Client Management Director, Santander

Vincent Vloemans
Group Business Process and Technology Director, Heineken

Albano Magalhães
Vice President & General Manager, SEG Automotive

Karen Schulz-Kiske
Head of Operations Europe, Resolution Life

Agnieszka Kuzmicka
Vice President, Fresenius Kabi Business Services

Nuno Chung
Executive Board Member, EDP Valor

Andreas Leykauf
Director Global Business Services, Bosch

Dave Marton
Vice President, Global Shared Services, Carlsberg Group

Robbert Aerts
Regional Service Lead EMEA, Global Business Services, AkzoNobel

Mike Smith
General Manager, GBS Cork, Kuala Lumpur & Mexico City, Eli Lilly Cork Ltd – Global Business Solutions Centre

Nuno Guerreiro
Head of Business Administrative Processes, SONAE

Rahul Malhotra
Director of Service Delivery, Avis Budget Group BSC (Hungary)

Irina Mihaescu
SSC Treasury Manager, Sonae Sierra

Alexandra Ferreira
SSC Manager, Sonae Sierra

Matthieu Pasquier
CEO, Societe Generale European Business Services

Cristina Apetrei
Chief of Staff of the CEO, Societe Generale European Business Services

Moritz von Butler
Global Head of Change and Operational Excellence HR Operations, Credit Suisse

Anton Blokland
Vice President - Head of Global Business Process, Telenor Group

Richard Boxall
Global Head of HR Operations, Credit Suisse

Matthias Maschke
SVP HR Services & Head of Simplify & Digitalize Hire-to-Retire, Deutsche Telekom

Sandor van Rijn
Director EFS, WarnerBros International

Joachim Britsch
Associate Director, Accounting Teamlead Systems & Data, Finance Innovation Europe

Julia Virgoe
Director, Global Finance and HR Services, Envigo ++++

Nima Motazed
Managing Director, Head of Global Services Bratislava, Swiss Re

Bill Bentaieb
Head of Finance Transformation, Enhanced Personal Security Provider

Justyna Andrzejewska
Global H2R Delivery Director, McCormick

Barbara Hodge
Principal Analyst & Global Digital Content Editor, Shared Services & Outsourcing Network (SSON)

Jarek Wojnarowski
SSC Director, Velux

Conceição Martins
Associate Director Accounting Europe, Teva Pharmaceuticals

Dr. Frank Schüler
Managing Director Global Service Center, DHL

Lawrence Lynch
Finance Director - PMO, CI, Process & Controls EU, Takeda Business Services

Philip Mannhart
Director Global HR Services Management, Bosch

Edoardo Peniche
Managing Director, Avis Budget Group, Global Shared Services

Christophe MacGarry
Group Finance Transformation Director, Faurecia

Anna Nowak
GBS Director, Order-to-Cash Process Excellence, Adidas

Maciej Kulbat
Managing Director, Global Business Services, Avon

Wojciech Karpinski
Center Director, Amway Business Service Center Europe

OUR EXPERT VENDOR SPEAKERS:

Briony Kempton
Senior Proposition Manager, ONESOURCE Statutory Reporting, Europe

Chris Jasper
Enterprise Account Executive, Tradeshift

Kapil Jain
Senior Vice President and Global Head of Sales and Enterprise Capability, Infosys BPM

Rakesh Sangani
CEO & Senior Advisor for GBS and Operational Transformation, Proservartner

Albert Peynsaert
Vice President Global Business Development, APEX Analytix

Krystian Bestry
Chief Executive Officer, Adaptive Group

Simon Robinson
Founder and Chief Executive Officer, Level

Robert Kathmann
Finance Transformation Expert, Blackline

Tom Brearley
Financial Solutions Leader - comms media and utilities, Oracle

Jules Smeets
ERP Strategy Director, Oracle

Ian Fox
Senior Global Account Director, Serviceware

Cesar Sousa
Senior Business Analyst, Infineon Technologies Shared Service Center

Tanya Gonçalves
Business Analyst, Infineon Technologies Shared Service Center

Neil Kinson
Chief of Staff, Redwood Software

Jean Francois Pruvat
AVP South Europe, Blue Prism

Satish Nair
VP, Digital Transformation Services, Infosys BPM

Shak Akhtar
SVP Robotics & Customer Experience Officer, Redwood

Asheesh Mehra
Co-Founder and Group CEO, Antworks

Mark Windows
Regional Software Sales Executive, EU, APEX Analytix

Daniel Chapman
AVP Strategic Accounts, HighRadius

Susanne Richter-Wills
Head of Enterprise Sales DACH, ABBYY

Peter Franz
Managing Director and Co-CEO, BPM-Discipline, BPM-D

Sponsors & Partners

2019 Sponsors, Partners and Exhibitors

ESTORIL EVENING RECEPTION HOST PARTNER:
• BluePrism

SPONSORS:
• ABBYY
• Adaptive Group LTD
• Albanian Business Services Association (ABSA)
• Antworks
• APEX Analytix
• Atos
• Atradius
• Automation Anywhere
• BCG - The Boston Consulting Group
• BlackLine
• Chrome River
• Datamatics
• Enate
• EOS
• Highradius
• Infosys BPM
• Invest Lithuania
• Invest Northern Ireland
• Jiangsu Province
• JPD Financial
• Level
• LIAA
• Lille's Agency
• MEDZ
• Oracle
• PRGX
• Proservartner
• Redwood
• Serrala
• Serviceware SE
• Signavio
• Softomotive
• TBFiles Portugal
• Tech Mahindra
• Thomson Reuters
• Tradeshift
• Transparent
• TrinTech
• Tungsten
• Uruguay XXI
• WorkFusion
• Workwide Group

MEDIA PARTNERS:
• Bulgarian Outsourcing Association
• Business Services Magazine
• Fi-Plus
• HR Monk
• Intelligent Sourcing
• Media Planet
• Outsourcing Portal
• Outsourcing&More
• Pro Progressio Group