19th Annual Shared Services & Outsourcing Woche 2024 | IQPC | 18 November 2024 | Waldorf Astoria Berlin, Hardenbergstraße 28, 10623 Berlin, Germany

Topics and focal points 2024
From GBS to Global Capabilities Center:
• Development of Cost Arbitrage into Capability Plans
• Value Creation: Shift to technology and global innovation hubs
• Increasing investment in technology resources, hiring and retraining for niche skills

Generative AI and AI tools:
• Insights into Business Cases with Generative AI
• Application of Generative AI to increase productivity and reduce costs
• Integration of AI in end-to-end processes
• Change Management and Social Impact of AI
• Bot, Human and Skills
• Use of AI copilot tools in finance, accounting and HR

Digital Ecosystems, Innovation and Holistic Value Creation:
• Orchestration of digital ecosystems for GBS
• Platform and technology solutions for holistic value creation
• Transition of individual initiatives to digitalization

Building Future Skills Landscape, Dynamic Resource Management and Reskilling for Business Agility:
• The Role of GBS in Dynamic Resource Management
• Lifelong Learning and Upskilling: Promoting employee development, intelligence and dynamic capabilities
• Scaling expertise in operational excellence in the context of digital transformation
• Focus on matching top talent to key positions. Consolidation of hub teams
• Succession Planning Talent Management

Offshore and language independence - removing the language barrier:
• Simplifying and accelerating processes in a single language
• Successful solutions for offshore challenges

End-to-end processes, continuous automation and global process ownership (GPOs):
• End-to-End Evaluation and Optimization
• scaling of E2E processes
• Digitalization in Finance and HR
• integration of different systems
• Further development of the HR Delivery Model with Employee Experience
• automation of global processes

Customer Centricity and Service Excellence:
• From Customer Experience to Customer Sentiment to Customer Centricity
• Redefining Service Experience and Excellence with a Customer-Centric Approach
• Use of technologies and analysis tools in the new world of work
• Service as a platform as the key to more value creation. Accelerate productivity in customer service
• Creating an eCommerce experience for your customers

Data Strategy and Data Management in SSC/GBS:
• Taking responsibility for data in the core business
• Checking the quality of the data and the readiness of the tool
• Data accuracy in E2E processes
• data-based decision-making
• data governance
• Data and AI
• Data-driven performance management

Sustainability and the Role of GBS in ESG Reporting:
• Supporting ESG reporting and sustainable corporate positioning through (hyper) automation
• Scalable Sustainability Strategies
• Integration of ESG into the automation strategy

What are the next steps and possible topics for SSC in the future? How can shared services support the strategic planning and implementation of business goals? Including overarching aspects such as:
• Value creation: cost modeling, role and value driver model
• Data Ownership and Citizen Development
• Product-as-a-Service solutions: use cases for cloud, microservices and AI
• Technology orchestration and search for alternatives: integration and application of new technologies and AI
• Process Excellence: Standardization and Continuous Improvement

2024 Speakers

Michele Rochefort
CEO, AXA Global Business Services

Alexander Jochinger
CEO, ENGIE GBS

Sigrid Dengler
CFO, Siemens Global Business Services

Daniel Dornbusch
Senior Vice President (SVP), Global Business Services, BASF

Nicole Schuler
Group Vice President Global Business & Technical Solutions, GBTS, MANN+HUMMEL

Beate Teller
VP GBS Transformation, Bosch

Thomas Bloemen
Head - Global Services, Kuehne + Nagel

Carlos Garrido Pedraz
Head of Business Service Centre, European Business Services, Holcim

Dr Robert Lieglein
Executive Director Global Business Services, Linde AG

Lars Hölzer
Head of Business Services & Digital, Fresenius Kabi

Benjamin Oberste-Berghaus
Head of Technology and Digitalization, Deutsche Telekom Services Europe GmbH

Dr. Jens Erasmus
Global Director Business Transformation, ZF Friedrichshafen AG – Aftermarket Division

Damaris Frey
Head of Customer Solutions & Account Management (CSAM), Allianz Technology SE, Allianz Services

Joern Philip (JP) Haas
Head of Global Contingent Talent Solutions, Bayer AG

Klaus Rovara
VP Global Business Services Marketing “The Digital Hub”, BSH Home Appliances Group

Stefan Hoffmann
VP People Operations, Data & Systems & MD Viessmann Shared Services GmbH, Viessmann Climate Solutions

Dirk Rudolf Hein
VP, Head of SSC Finance & HR Operations Germany & Alps, Deutsche Post

Susanne Ollmann
Head of Global Business Services Accounting and Payroll, Villeroy & Boch AG

Christian Brumm
Head of Finance Operations Excellence, Zalando SE

Boris Griesinger
Head of Finance Operations, Hugo Boss

Sebastian Stern
SVP Finance Digitalization and Process Excellence, Deutsche Bahn

Wioletta Strączek
Senior Director, GBS Finance Transformation and Lean Partner, Jacobs

Miguel Macias
Former Global Head P&O Operations, Sandoz

Sophie Siehndel
Head of People Services Europe & APAC, ING

Frank Hormes
Head of Global HR Operations & HR Business Services Germany, Corporate Human Resources, Carl Zeiss AG

Borke Daniel-Thill
Global HR Business Partner Enterprise Services, Siemens Healthineers

Boris Leinweber
Head of Industrial Automation, AXA Global Business Services

Matthias Egelhaaf
Global Head of Digital Solutions, Siemens Business Services

Torsten Kordon
Senior Vice President Global People Services EMEA, Continental AG

Ann-Katrin Kackur
Head of HR Services Germany, Munich Re

Doris Ballmann
Head of Governance Global Shared Services Finance, Heraeus Business Solutions GmbH

Rainer Hofmann
Head of Governance, Projects and Process Improvements, Heraeus Business Solutions GmbH

Vivienne Koh
Head of Global HR Shared Service, Olympus Corporation

Krzysiek Znaleziony
Head of Digital Transformation, Philip Morris International GBS

Joerg Fischer
VP GBS HR, Global Finance & GBS, GBS HR Services & Solutions, adidas

Markus Wetekam
Director GBS Project Management, adidas

Jorge Alberto Mendez
Head of Procurement Indirect Materials & Services, Hitachi Energy

Sabine Baasch
Head of Master Data & Data Governance SAP S4HANA, TÜV NORD Service GmbH & Co. KG

Jens König
Program Manager Strategic Programs, Volkswagen Financial Services

Antje Brandt
Head of IT Domain Owner Risk, Finance, HR, Volkswagen Financial Services

Tyler Crowley
Product Owner Digital Ecosystem, Bosch

Zoltan Kappelmayer
GBS – User Experience and Solutions Head, Sanofi

Christoph Oehlschlaeger
Senior Director, S/4 HANA Implementation Leader Finance, GBS, Integrated Service, Lilly Deutschland

Barbara Cech
Vice President Record2Report, OMV

Shak Akhtar
General Manager, Finance Automation, Redwood

Sabine Mueller
GBS HR Services Director, Essity

Zoltan Gergely
Head of People Services Central Europe Tesco Business Solutions (Hungary), Tesco

Dirk Nikolai
Associate Director General Accounting, Global Business Solutions - SAP S/4 HANA, Lilly Deutschland GmbH

Malgorzata Figaszewska
GBS/SSC Expert, GBS/SSC Expert

Marcel Baalhuis
Head of Global Business Services, AGFA

Gabriela Ortiz
Head of Future of Work, Evonik

Kristian Wolff
Head of HR Operations, Klosterfrau

Balint Hoffer
Former Vice President, RTR Service Delivery, Paramount

Luis Neves
RtR Head, IAG GBS

Armand Angeli
Vice-President, Digital Transformation and International Groups, DFCG and Expert, EuropIA Institute

Niklas Oldiges
Finance & GBS Practice Lead Partner, Europe West, EY

Manuel Knoll
Senior Manager, Deloitte Consulting Germany

Kurt Oellermann
Partner, Deloitte Consulting Germany

Torsten Heller
Managing Director, Managed Services and Intelligent Transformations, Accenture

Stephan Henting
Manager, 4C Group AG

Malte Pielhau-Eisenberg
Director People Advisory Services, Ernst & Young GmbH

Jörg Liphard
Partner GBS and Finance Digital Transformation, EY

Florian Puppe
Director | Global Business Services, EY Consulting GmbH

Joana Koschwitz
Senior Solution Engineer, Automation Anywhere

Karan Lal
Director - Digital Transformation EMEA, HighRadius

Andreas Hehle
Head of Global Finance Processes & SSC, Hilti AG

Ralph Weiss
GEO VP Central Europe, BlackLine

2024 Sponsors

LEAD SPONSOR:
• EY

SILVER SPONSORS:
• FIS Global
• IBM
• HighRadius
• Accenture
• BlackLine
• Automation Anywhere
• ServiceNow
• Deloitte
• UiPath
• Redwood

BRONZE SPONSORS:
• Trintech
• Strada
• 4C Group
• Billtrust
• SpendLab
• Glean
• Atradius Collections
• Ankercloud
• iGfrafx
• Genpact