20 Common Mistakes in Consumer Collections 2022 | Financial Education & Development Inc. | 24 March 2022 | Webinar

Blunders, missteps, oversights, errors… no matter what you call them, mistakes happen all too often in the world of collections. This webinar will analyze 20 common mistakes in consumer collections, describe how to fix them, and detail how to avoid these landmines in the first place.

After This Webinar You’ll Be Able to:
• Understand the most common collection mistakes and how to correct them
• Use the proper collection activities for the proper situation
• Distinguish between permissible and non-permissible collection activities
• Explain what constitutes an unfair, deceptive, or abusive act or practice in the collection of consumer debts
• Develop ways to reduce your institution’s risk of liability in its collection activities

Consumer debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions. There are numerous debt collection laws and regulations – and numerous opportunities for errors. Borrowers, their attorneys, and regulators are closely monitoring collection practices. Therefore, it is important to understand and implement proper collection procedures to avoid liability. This webinar will explain the most common consumer collection mistakes and how to reduce your institution’s liability risk.

2022 Presenter

Elizabeth Fast
Attorney, Spencer Fane Britt & Browne