22nd Annual CSPN Customer & Employee Experience Conference 2019 | Customer Service Professionals Network (CSPN) | 28 May 2019 | Globe and Mail Centre, 351 King St E #1600, Toronto, ON M5A 0N1, Canada

This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 22nd Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference is “Ignite Your Customer & Employee Experience”. We have a great lineup of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices to keep your organization at the forefront of CX and EX excellence.

Who Should Attend?

Our conference is not only about learning, it’s about networking. Come out and meet some great people:
• Senior Level VPs & Directors
• New & Experienced Managers
• Team Leads & Supervisors
• Human Resources
• IT Industry
• Training Specialists
• CEOs
• Anyone

2019 Speakers

Carmen Day
Vice President – Sales, Events and Guest Experience | Woodbine Entertainment Group

John F. Lettieri
CEO & President | HERO Certified Burgers

Dessalen Wood
Chief People Officer, Thoughtexchange

Duncan Bureau
President | Air Canada Rouge

Erik Simins
Founder & CEO | BlockAble & MAGNUS

James Durling
Senior Manager, Strategic Initiatives | Scotiabank | Contact Centres

Stacey Randell
Head of Operations | SNAP Financial Group

Stacey Metcalfe
Manager, Customer Retention & VOC | Toyota Canada

Jessica Cryer
VP, Business & Customer Strategy | CSPN

Rita Toporowski
General Manager, Central Canada | Via Rail Canada

Shelly Andrews
Director, Client Services | LifeLabs

Lisa Lisson
President | FedEx Express Canada

Paul Lewis
Global Vice President and CTO, Hitachi Vantara

Joanna Lohrenz
Vice-President, Customer Experience Transformation | Manulife

Kellee Irwin
Vice-President | Orion Travel Insurance

Kirsty Traill
VP of Customer | Hootsuite

Perry Monaco
Head of Customer Success – NAMER Staffing | LinkedIn

Melanie Fleming
VP Strategy, Planning & Product Marketing, TELUS International

Corey Atkinson
VP of Learning & Development, CSPN

Doug Long
Director of Marketing | Emailtopia

Richard Antosik
Vice President, Digital Operations & Client Services | Laurentian Bank Financial Group

David Wojcik
CEO, Mississauga Board of Trade (MBOT)

Lisa Moody
Director, Customer Care, Products and Channels | World Vision Canada

Nitin Badjatia
Senior Director, Product Strategy | ServiceNow

Dr. Jaime Leal
Performance Specialist, CSPN

Vincent Immordino
Business Development Manager, Esker Inc.

Martin Levy
Account Executive, Thoughtexchange

Una Wright
Founder / Team Coach, YouthSpeak Performance Charity

Maureen Russolo
Vice President, Customer Experience, Southwire Canada

Mark Bloom
Director Product Marketing, Zendesk

John Sullivan
National Technical Director, Dynamics 365, Microsoft Canada

James Bowes
Director, Service Assurance Technical Solutions, RBC Investor & Treasury Services, Royal Bank of Canada

Deanna Cook
Vice President, Business Development, CanadaDirect

Shai Berger
Co-Founder and CEO, Fonolo

2019 Sponsors and Partners

COCKTAIL SPONSOR:
• Microsoft

DIAMOND & BREAKFAST SPONSOR:
• BILL GOSLING

PLATINUM SPONSOR:
• zendesk
• esker
• emailtopia

GOLD SPONSOR:
• servicenow
• Canada Direct
• HITACHI
• freshworks
• fonolo

SILVER SPONSOR:
• thought exchange

SWAG SPONSOR:
• PROforma

MEDIA SPONSOR:
• TECHMAG

IN -KIND SPONSORS:
• Miele
• Air Canada Rounge
• SunRype
• VIA Rail Canada
• World Vision
• HYUNDAI

PARTNERS:
• THE GLOBE AND MAIL
• CIBC
• NewMarket
• ONTARIO TEACHERS
• TOURISM TORONTO
• Microsoft
• Fleet Complete
• Miele
• HUBBLE
• Cognizant
• McKesson Canada
• Legard
• LAURENTIAN BANK
• HYUNDAI
• OXFORD
• adidas
• AFSC
• CANADA GOOSE
• servicenow
• Purolator
• Arcelator Mittal
• VIA Rail Canada
• York Region
• Specialty Health Network