22nd Annual International IT Service Management Conference & Exhibition 2018 | Pink Elephant | 18 February 2018 | JW Marriott Orlando, Grande Lakes, 4040 Central Florida Pkwy, Orlando, FL 32837, US

The conference theme will be covered in over 120+ sessions and 12 tracks to show how you can master the dynamics of today's business environments by adopting, adapting and applying tried and true best practices. Subjects include: I.T.S.M., I.T.I.L., Lean I.T., Agile, Scrum, DevOps, Cobit, Organizational Change Management, Business Relationship Management, and more!

General:
• These sessions are of general interest to everyone regardless of level of knowledge, experience or industry certification.
Beginner:
• These sessions are aimed at those who are new to the subjects presented, and who likely do not possess industry certification or have just started project implementation.
Beyond Beginner:
• These sessions are for those with practical implementation experience, and have attained knowledge of the subject beyond the foundation level.

2018 Speakers

Charlie Miles
Management Consultant, Pink Elephant

Beverly Parker
Management Consultant, Pink Elephant

Jennifer Wels
Management Consultant, Pink Elephant

Tami Church
Management Consultant, Pink Elephant

Robin Hysick
Organizational Development Advisor, Pink Elephant

Graham Furnis
Management Consultant, Pink Elephant

Matthew Bowles
Director Of Professional Services, Pink Elephant

Troy DuMoulin
VP, Research & Development, Pink Elephant

Jack Probst
Principal Consultant, Pink Elephant

Gary Case
Principal Consultant, Pink Elephant

David Ratcliffe
President, Pink Elephant

Troy DuMoulin
VP, Research & Development, Pink Elephant

George Spalding
Executive Vice President, Pink Elephant

David Mainville
CEO & Co-Founder, Navvia

Denise Ryan
Motivational Pyromaniac, Firestar Speaking

Niel Nickolaisen
Chief Technology Officer, OC Tanner

Gustav Toppenberg
Vice President Enterprise Architecture & Chief Architect, Catalina, USA

Jennifer Brumbaugh
Strategist, Pinnacle Productivity

Jonathan Hinkle
Vice President, Director Of Information Technology, First Fidelity Bank

Andy Atencio
CTO, City Of Greenwood Village

Andrew Scher
Former VP, Corporate IT, Fresh Del Monte

David Ratcliffe
President, Pink Elephant

Rob England
The IT Skeptic

Raymond Lefebvre
VP Of Information Technology & CIO, Bridgewater State University

Jack Probst
Principal Consultant, Pink Elephant

Tammy Whited
Head Of Service Management, Office Of The CIO, Fermi National Accelerator Laboratories

Tim Pietro
Senior Manager, Cisco Advanced Services

Danna Gianforte
CIO, University Of California, Riverside

Joseph Hayes
VP & CIO, Prudential Group Insurance

Troy DuMoulin
VP, Research & Development, Pink Elephant

George Spalding
Executive Vice President, Pink Elephant

Robin Hysick
Organizational Development Advisor, Pink Elephant

Michelle Slabbert
Head Of ITSM, Standard Bank Of South Africa

James Alther
Senior IT Director, Los Angeles Unified School District

Alyson Briscoe
IT Process & Quality Manager, ReAssure

Christine Lamm
Continuous Improvement Manager, Amerisource Bergen

Duane Fisher
Senior Director, Continuous Improvement & Process Governance, Amerisource Bergen

Jennifer Wels
Management Consultant, Pink Elephant

Graham Price
Principal Consultant, Pink Elephant

Robert Nessler
ITSM Manager, State Of Colorado

Gary Case
Principal Consultant, Pink Elephant

Charlie Miles
Management Consultant, Pink Elephant

Jeff Imber
Manager, Darden Service Management

Peter Hubbard
Principal Consultant, Pink Elephant

Keith Rudder
ITSM Analyst, State Of Colorado

Ahmed Issawi
IT Service Management System Architect, Michigan State University

Alan Dresser
Manager, Global IT Operations, Allison Transmission

Tracey Richardson
Senior Director, Service Management Office, Ohio State University

Cathy Kirch
ITSM Governance Manager, Allstate Insurance Company, itSMF USA President

Dave Whyte
Operations Engineering Lead, AutoTrader UK

Jeff Gorby
Enterprise Process Architect, Nationwide

Graham Price
Principal Consultant, Pink Elephant

Stephen Ley
Partner, Joost IT Tooling & Service Management, Netherlands

Rob England
The IT Skeptic

George Spalding
Executive Vice President, Pink Elephant

David Mainville
CEO & Co-Founder, Navvia

Matt Beaney
Service Transition Lead, AutoTrader UK

Robin Hysick
Organizational Development Advisor, Pink Elephant

Gary Case
Principal Consultant, Pink Elephant

Jack Probst
Principal Consultant, Pink Elephant

Johnny Rivera
Service Management Office Manager, Tacoma Public Utilities

Beverly Parker
Management Consultant, Pink Elephant

Heather Marzano
Process Governance Manager, Amerisource Bergen

Joseph Hayes
VP & CIO, Prudential Group Insurance

Gustav Toppenberg
Vice President Enterprise Architecture & Chief Architect, Catalina USA

Niel Nickolaisen
Chief Technology Officer, OC Tanner

Cary Westmark
VP Of IT, Cable One

Troy DuMoulin
VP, Research & Development, Pink Elephant

Jack Probst
Principal Consultant, Pink Elephant

Robert Medearis
SVP, Bank Of America

David Mainville
CEO & Co-Founder, Navvia

Charlie Miles
Management Consultant, Pink Elephant

Peter Hubbard
Principal Consultant, Pink Elephant

Miechelle Krueger
Director Of ITSM CoE & Software Asset Management, Depository Trust & Clearing Corporation (DTCC)

Michael Reece
Change & Configuration Manager, Tokio Marine

J.C. Grooms
Knowledge Systems Architect, Minnesota State University,
Mankato

Kevin J. Smith
SVP, Strategic Initiatives, Ivanti

Matt Fisher
Senior Vice President, Product Strategy, Snow Software

David Mainville
CEO & Co-Founder, Navvia

Vincent Geffray
Senior Director Of Product Marketing, IT Alerting, Everbridge

Rajesh Ganesan
Director, Product Management, ManageEngineb

Justin Roux
Director, Product Marketing & Program Management, EasyVista

Anthony Orr
ITSM Best Practice Director, Samanage, Author, ITIL 2011

Arvind Parthiban
Director Of Marketing, Freshservice

Jack Probst
Principal Consultant, Pink Elephant

Robin Hysick
Organizational Development Advisor, Pink Elephant

Denise Ryan
Motivational Pyromaniac, Firestar Speaking

Joe Foster
Client Services Manager, Sempra Energy

Karen Tierney
ITSM Senior Analyst, Corning; Certified Facilitator, The 5
Languages Of Appreciation In The Workplace

Graham Furnis
Management Consultant, Pink Elephant

Robin Hysick
Organizational Development Advisor, Pink Elephant

Jennifer Wels
Management Consultant, Pink Elephant

Troy DuMoulin
VP, Research & Development, Pink Elephant

Beverly Parker
Management Consultant, Pink Elephant

George Spalding
Executive Vice President, Pink Elephant

Jack Probst
Principal Consultant, Pink Elephant

2018 Sponsors

PLATINUM:
• Service Now

GOLD:
• Easy Vista
• Espressive
• Navvia Process Designer
• Scaled Agile
• Symphony SUMMIT

SUPER SILVER:
• Atlassian
• Axelos
• Axios
• BMC Software
• Cherwell
• italerting
• EXIN
• Freshservice
• InsightETE
• ivanti
• ManageEngine
• MSPWorx
• Samanage
• ServiceAide
• Snow Software

SILVER:
• Bomgar
• Citrix
• CITSmart
• Lakeside
• Marval
• Numerify
• OneLogin
• OTRS
• People Cert
• RISC Networks
• Smart Service Desk
• Sun View
• TopDesk
• UpGuard

BRONZE:
• Aisera Artificial intelligence
• Astound
• Gulfsoft
• itSMF USA – The IT Service Management Forum
• Rapid Technologies

MEDIA:
• CIO Applications
• CIO Review
• Services Outlook
• TechBeacon
• TechTarget